Abstract: A method and apparatus for generating an agent schedule for a multi-contact center that has immediate queues and deferred queues. In one embodiment, a method includes scheduling software receiving a plurality of scheduling data from a user interface, and the scheduling software generating a plurality of scheduling constraints. The method further includes a search engine using the plurality of scheduling constraints to generate a plurality of potential schedules including first potential schedules for immediate queues, and second potential schedules for deferred queues. The method further includes performing a first analysis on the first potential schedules to generate first estimated service levels, and performing a second analysis on the second potential schedules to generate second estimated service levels, wherein the first estimated service levels and the second estimated service levels are expressed in interchangeable units.

Abstract: A method and apparatus for generating an agent schedule for a multi-contact center that has immediate queues and deferred queues. In one embodiment, a method includes scheduling software receiving a plurality of scheduling data from a user interface, and the scheduling software generating a plurality of scheduling constraints. The method further includes a search engine using the plurality of scheduling constraints to generate a plurality of potential schedules including first potential schedules for immediate queues, and second potential schedules for deferred queues. The method further includes performing a first analysis on the first potential schedules to generate first estimated service levels, and performing a second analysis on the second potential schedules to generate second estimated service levels, wherein the first estimated service levels and the second estimated service levels are expressed in interchangeable units.

Abstract: A device for use in constructing a breathing circuit has at least a first tube and a filter; the filter has a proximal and a distal end; the first tube is attached to the filter distal end. A second tube can be attached to the filter proximal end, wherein the second tube can be detached from the filter for reuse in a breathing circuit formed with the foregoing components. The filter and the first tube may be disposed of after a single use. The first tube has a length sufficient to maintain the filter at a desired distance from a patient airway device when connected thereto. In a preferred embodiment, a fresh gas outlet is provided at the distal end of the first tube resulting in minimal or substantially no mixing space in the circuit, while the disposable first tube and filter create less medical waste than that created by prior art circuits. Mixing space refers to space distal of the fresh gas outlet into the circuit where the fresh gases can mix with recirculated or other gases.

Abstract: A method and apparatus for generating an agent schedule for a multi-contact center that has immediate queues and deferred queues. In one embodiment, a method includes scheduling software receiving a plurality of scheduling data from a user interface, and the scheduling software generating a plurality of scheduling constraints. The method further includes a search engine using the plurality of scheduling constraints to generate a plurality of potential schedules including first potential schedules for immediate queues, and second potential schedules for deferred queues. The method further includes performing a first analysis on the first potential schedules to generate first estimated service levels, and performing a second analysis on the second potential schedules to generate second estimated service levels, wherein the first estimated service levels and the second estimated service levels are expressed in interchangeable units.

Abstract: A breathing circuit comprising first and second conduits, wherein at least one of the conduits is a non-conventional conduit. In an embodiment, a multilumen unilimb breathing circuit has first and second conduits, wherein when the proximal ends of said first and second conduits are each connected to an inlet and outlet fitting, respectively, axial extension or contraction of the second conduit causes a corresponding axial extension or contraction of the first conduit. In an embodiment, at least one of said conduits is coiled. In another embodiment, a coiled conduit is contained within an outer flexible conduit that is axially extendable and compressible, forming a unilimb, multilumen respiratory circuit. The outer flexible conduit may be pleated to provide for non-rebounding axial extension and contraction. The multilumen respiratory circuit can provide a variable rebreathing volume.

Abstract: A method and apparatus for generating an agent schedule for a multi-contact center that has immediate queues and deferred queues. In one embodiment, a method includes scheduling software receiving a plurality of scheduling data from a user interface, and the scheduling software generating a plurality of scheduling constraints. The method further includes a search engine using the plurality of scheduling constraints to generate a plurality of potential schedules including first potential schedules for immediate queues, and second potential schedules for deferred queues. The method further includes performing a first analysis on the first potential schedules to generate first estimated service levels, and performing a second analysis on the second potential schedules to generate second estimated service levels, wherein the first estimated service levels and the second estimated service levels are expressed in interchangeable units.