Abstract: The present invention generally provides a call center system which matches a user to an agent based on, for example, skills, performance ratings, availability and/or other factors. The agent of the call center system may provide a wide variety of information to the user such as, for example, restaurant reviews, movie times, sports scores, news, directions or any other information readily available on, for example, the Internet. After the user is finished with the call, the user may answer a survey relating to, for example, the performance of the agent. The answers to the survey may provide an attribute to a ranking system for the agent which may be used to determine if and when an agent is to receive future calls from the same or other users. The user may also contact the call center system by, for example, an email, a fax, an instant message, a letter or other form of communication.