Abstract: Some disclosed embodiments are directed to obtaining a decoded audio data including a spoken language utterance recognized in audio data and identifying a disfluency in the decoded audio data. Upon determining that correcting the disfluency would improve a readability score of the decoded audio data, the system generates a particular correction to correct the disfluency and applies the particular correction to the decoded audio data. Then, an updated decoded audio data is generated which reflects the particular correction. The updated decoded audio data has improved readability over the decoded audio data.

Abstract: A method and device for processing a transaction based on user interaction is disclosed. The method includes providing a plurality of article icons associated with a plurality of articles. At least one icon attribute of the plurality of article icons is indicative of real-time quantity associated with the plurality of articles. The method further includes receiving a first user interaction with an article icon and, in response, displaying at least one order icon representing at least one supplier for the article. The method includes receiving a second user interaction with an order icon and, in response, establishing a communication channel between the user and a supplier associated with the order icon in response to the second user interaction with the order icon. The communication channel enables at least one of the user and the supplier to dynamically modify at least one article attribute related to the article.

Abstract: A method and device for processing a transaction based on user interaction is disclosed. The method includes providing a plurality of article icons associated with a plurality of articles. At least one icon attribute of the plurality of article icons is indicative of real-time quantity associated with the plurality of articles. The method further includes receiving a first user interaction with an article icon and, in response, displaying at least one order icon representing at least one supplier for the article. The method includes receiving a second user interaction with an order icon and, in response, establishing a communication channel between the user and a supplier associated with the order icon in response to the second user interaction with the order icon. The communication channel enables at least one of the user and the supplier to dynamically modify at least one article attribute related to the article.

Abstract: Systems and methods for identifying optimal promotion-types for plurality of products are described. The system may consider various factors like time, location, non-promotional scenario, promotional scenario and user-defined constraints for computing different values like total sales, total loss, total cost, total profit and profitability ratio. These values may be computed in both non-promotional and promotional scenarios. Further, the system may compare the profitability ratios computed in both the scenarios and based on application of user-defined constraints, the system identifies the optimal promotion-types amongst a plurality of applicable promotion-types. The optimal promotion-types indicates most suitable promotion-types for a particular product at particular location and time period.

Abstract: A method and system that generates an interaction diagram for a process. First step of the method comprises determining selection of a process by a user through a user interface. Second step of the method comprises obtaining parameters related to the selected process from a memory. Third step of the method comprises displaying the parameters associated with the selected process on the user interface. Fourth step of the method comprises evaluating properties and corresponding inter-relations of the parameters for at least one of selected sub-process and one or more activities of the process. Fifth step of the method comprises indicating the parameters related to at least one of the selected sub-process and one or more activities of the selected process to generate interaction diagram for the process.

Abstract: A system and method for allocating jobs to an agent is disclosed. In one embodiment, a method for allocating jobs to an agent includes defining, for each job of the jobs, a job type associated with at least one job and at least one sub-step associated with the at least one job, determining eligibility to perform the at least one sub-step by an agent of agents, determining a number of jobs of each job type to be performed by the agent based on the eligibility determination, and automatically generating agent-specific job queues based on the number of jobs.

Abstract: A method and system for workflow management in a business process environment is disclosed. In one embodiment, a method includes determining respective attributes of a plurality of business documents received via an input device of the computing device, and receiving a set of business rules associated with the plurality of business documents. The set of business rules are based on the attributes of the plurality of business documents. The method also includes forming a plurality of queue filters for segregating a set of transactions associated with the plurality of business documents based on the set of business rules, and forming a plurality of queues based on the plurality of queue filters and at least one activity associated with the set of transactions. Further, the method includes generating on a display of the computing device, a list of agents assigned for each of the plurality of queues.

Abstract: An algorithm system and method is disclosed. In one embodiment, a method includes selecting an algorithm to calculate a demand factor for each job in a job list requiring a demand factor calculation, calculating the demand factor using the selected algorithm, and assigning the calculated demand factors to the corresponding jobs in the job list. The calculating demand factor using the selected algorithm includes utilizing data associated with a job in the job list to calculate the demand factor using the selected algorithm. For example, the data includes aging data of the jobs, job status data, and client priority data of the job.

Abstract: A method and system for workflow management in a business process environment is disclosed. In one embodiment, a method includes determining respective attributes of a plurality of business documents received via an input device of the computing device, and receiving a set of business rules associated with the plurality of business documents. The set of business rules are based on the attributes of the plurality of business documents. The method also includes forming a plurality of queue filters for segregating a set of transactions associated with the plurality of business documents based on the set of business rules, and forming a plurality of queues based on the plurality of queue filters and at least one activity associated with the set of transactions. Further, the method includes generating on a display of the computing device, a list of agents assigned for each of the plurality of queues.

Abstract: An automated data analysis and recommendation system and method are disclosed. In one embodiment, a method of providing a process cockpit includes configuring a definition of requirements through a user interface, analyzing extracted process data and extracting information from the analyzed process data, via a computer, based on the requirements, generating, via the computer, recommended actions based on the information, and determining, via the computer, a related series of interdependent actions and an impact on the related series of interdependent actions based on the particular recommended action for each recommended action.

Abstract: A system and method for allocating jobs to an agent is disclosed. In one embodiment, a method for allocating jobs to an agent includes defining, for each job of the jobs, a job type associated with at least one job and at least one sub-step associated with the at least one job, determining eligibility to perform the at least one sub-step by an agent of agents, determining a number of jobs of each job type to be performed by the agent based on the eligibility determination, and automatically generating agent-specific job queues based on the number of jobs.

Abstract: An algorithm system and method is disclosed. In one embodiment, a method includes selecting an algorithm to calculate a demand factor for each job in a job list requiring a demand factor calculation, calculating the demand factor using the selected algorithm, and assigning the calculated demand factors to the corresponding jobs in the job list. The calculating demand factor using the selected algorithm includes utilizing data associated with a job in the job list to calculate the demand factor using the selected algorithm. For example, the data includes aging data of the jobs, job status data, and client priority data of the job.

Abstract: A dynamic work allocation system and method is disclosed. In one embodiment, a method includes dynamically classifying jobs into job lists according to a predetermined classifying process by a collecting engine, a controlling engine, and a monitoring engine, dynamically prioritizing the jobs within each job list of the jobs lists into an ordered job list according to a predetermined prioritizing process by the collecting engine, the controlling engine, the monitoring engine, a diagnosing engine, a learning engine, and a predicting engine, and dynamically mapping the jobs in the ordered job list to agents according to a predetermined mapping process by the collecting engine, the controlling engine, the monitoring engine, the diagnosing engine, the learning engine, and the predicting engine. The method may include dynamically collecting of a job of the jobs and/or information associated with the job of the jobs by the collecting engine and the controlling engine.

Abstract: An automatic business process platform and method is disclosed. In one embodiment, a method includes monitoring systems, resources, persons, and/or processes, and controlling the systems, the resources, the persons, and/or the processes. The method may include diagnosing, an issue associated with the systems, the resources, the persons, and/or the processes, and providing advice to change at least one state of the systems, the resources, the persons, and/or the processes. The method may also include predicting at least one future state of the systems, the resources, the persons, and/or the processes. The method may further include learning to determine an association of at least one state of the systems, the resources, the persons, and the processes with at least one state of the systems, the resources, the persons, and the processes.