Abstract: Systems and methods for automated caller profile generation and identification. One example method includes receiving, from a service answering point, a service call from a caller. The method includes determining, with an electronic processor, based on a content of the service call, a call characteristic. The method includes generate a preliminary caller profile based on the call characteristic. The method includes comparing the preliminary caller profile to each of a plurality of existing caller profiles retrieved from a database storing caller profile data for a plurality of callers to generate, for each of the plurality of existing caller profiles, an association score based on the comparison. The method includes presenting data about the caller from the existing caller profile on a call-taking terminal of the service answering point assigned to the service call when the association score for one of the plurality of existing caller profiles exceeds an association threshold.

Abstract: Techniques for adapting workflows based on commonality with others are provided. It is detected that a workflow server connected to a network is being configured via a user interface to create a workflow. The workflow includes detecting a trigger via a sensor in the network and causing an action to execute at a device in the network in response to the trigger. The workflow being created is compared to a previously created workflow to generate a score that indicates a degree of similarity between the workflow being created and the previously created workflow. Upon verifying that the score satisfies a predefined condition, at least one feature of the previously created workflow that is not currently included in the workflow being created is selected. The user interface is signaled to display an indication to propose that the feature be included in the workflow being created.

Abstract: Techniques for adapting workflows based on commonality with others are provided. It is detected that a workflow server connected to a network is being configured via a user interface to create a workflow. The workflow includes detecting a trigger via a sensor in the network and causing an action to execute at a device in the network in response to the trigger. The workflow being created is compared to a previously created workflow to generate a score that indicates a degree of similarity between the workflow being created and the previously created workflow. Upon verifying that the score satisfies a predefined condition, at least one feature of the previously created workflow that is not currently included in the workflow being created is selected. The user interface is signaled to display an indication to propose that the feature be included in the workflow being created.

Abstract: Techniques for adapting workflows based on time to respond are provided. An electronic indication that a trigger has been detected by a sensor is received. The workflow server is configured to execute an action in a workflow in response to the trigger. An alert is sent to a device associated with a user to request a response from the user. Reception of the response is the action in the workflow. The response from the user is received. It is detected that a current response time for the trigger exceeds a threshold response time. A pattern that indicates response times for triggers of the trigger type recurrently exceed the threshold response time is detected. A proposed modification to the workflow or to a standard operating procedure (SOP) of an entity is generated. An electronic message is sent to a system administrator that recommends implementing the proposed modification.