Abstract: A portal application interface can access and provision hosted services configured to operate in a hosted system of a hybrid unified communications system, the hybrid system also including at least one premise-based system. A connection management service (CMS) can store CMS provisioning data in a hosted configuration database of the hosted system in response to a user input via the portal application interface to configure a given premise trunk group of the premise-based system for operation in the hybrid system to provision a session border controller to control at least one connection between the premise trunk group and a hosted trunk group of the hosted system based on the CMS provisioning data. The CMS can update the hosted configuration database to configure the hosted trunk group and cause premise configuration data for the given premise trunk group to be stored in the premise system.

Abstract: A portal application interface can access and provision hosted services configured to operate in a hosted system of a hybrid unified communications system, the hybrid system also including at least one premise-based system. A connection management service (CMS) can store CMS provisioning data in a hosted configuration database of the hosted system in response to a user input via the portal application interface to configure a given premise trunk group of the premise-based system for operation in the hybrid system to provision a session border controller to control at least one connection between the premise trunk group and a hosted trunk group of the hosted system based on the CMS provisioning data. The CMS can update the hosted configuration database to configure the hosted trunk group and cause premise configuration data for the given premise trunk group to be stored in the premise system.

Abstract: A method and apparatus for call quality troubleshooting and mitigation may include polling network communication path elements to determine network performance data, receiving a call quality alert from at least one communication unit, the call quality alert indicating degraded call quality of a call session, and analyzing the network performance data from the network communication path elements and the at least one communication unit to determine a cause of the alert and at least one action to mitigate the cause of the alert.

Abstract: A telecommunications system having a first PS network, second PS network and a third circuit-switched core network includes a system for terminating a legacy domain circuit-switched communication upon receipt of a trigger signal requesting termination of communication. The system includes first and second functional entities in each network. The first and second functional entities of the first network can communicate signals over an interface using a PS protocol. The first and second functional entities of the second network can communicate signals over an interface using a PS protocol. The first functional entity of the first network can communicate packet data to and from the first functional entity of the second network.

Abstract: A method and apparatus for call quality troubleshooting and mitigation may include polling network communication path elements to determine network performance data, receiving a call quality alert from at least one communication unit, the call quality alert indicating degraded call quality of a call session, and analyzing the network performance data from the network communication path elements and the at least one communication unit to determine a cause of the alert and at least one action to mitigate the cause of the alert.

Abstract: The present invention provides a packet-switched telecommunications system having at least a first network and a second network that employ packet-switched protocol, and a third network employing circuit-switched protocol. A first functional entity and a second functional entity are employed within each of the first and second networks. The first and functional entities of both networks have an interworking engine, which allows for the communication between a circuit-switched network and a packet-switched network. The second functional entities of both networks communicate using device control protocol.

Abstract: A telecommunications system having a first PS network, second PS network and a third circuit-switched core network includes a system for terminating a legacy domain circuit-switched communication upon receipt of a trigger signal requesting termination of communication. The system includes first and second functional entities in each network. The first and second functional entities of the first network can communicate signals over an interface using a PS protocol. The first and second functional entities of the second network include can communicate signals over an interface using a PS protocol. The first functional entity of the first network can communicate packet data to and from the first functional entity of the second network.