Patents by Inventor Ana Carina Fernandes Rodrigues

Ana Carina Fernandes Rodrigues has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and apparatus for routing communications within a contact center
    Patent number: 11943391
    Abstract: Communications within a call center are routed to agents based on available capacity of the agents. Weighting values are associated with communications and each agent has a maximum capacity. Calls are routed to agents based on a current occupancy of each agent. The current occupancy is determined based on weighting values associated with communications currently being handled by the agents. Agents generally are not assigned a communication that would result in an occupancy that is greater than the agent's maximum capacity.
    Type: Grant
    Filed: December 13, 2022
    Date of Patent: March 26, 2024
    Assignee: Talkdesk, Inc.
    Inventors: António Pedro Dourado de Moura Veloso, Ana Carina Fernandes Rodrigues, Pedro Miguel Reis Santos, Yue Sun