Abstract: A work process may be implemented based on social and enterprise networks. Candidate workers involved in the work process may be identified. A work-social network may be generated by merging social network information and work network information associated with the candidate workers. An overlap between the work-social network and the work process may be maximized or minimized by ranking the nodes representing the candidate workers in the work-social network. A set of top ranked nodes may be output as a list of selected workers to perform the work process.

Abstract: A method for surveilling a monitored environment includes classifying an individual detected in the monitored environment according to a role fulfilled by the individual within the monitored environment, generating a trajectory that illustrates movements and locations of the individual within the monitored environment, and detecting when the trajectory indicates an event that is inconsistent with an expected pattern for the role.

Abstract: A method for surveilling a monitored environment includes classifying an individual detected in the monitored environment according to a role fulfilled by the individual within the monitored environment, generating a trajectory that illustrates movements and locations of the individual within the monitored environment, and detecting when the trajectory indicates an event that is inconsistent with an expected pattern for the role.

Abstract: One embodiment of a method for detecting a lost sale due to an out-of-shelf condition in a retail environment includes automatically detecting when a customer fails to purchase an expected product, based at least in part on an observation of a current behavior of the customer in the retail environment and on a purchasing history of the customer, and inferring, based on the automatically detecting, that the expected product is out-of-shelf.

Abstract: A method for ranking online reviews includes: performing an internet search on a search term provided by a user to find online reviews, determining users that wrote the online reviews (i.e., reviewers), performing an internet search for the reviewers to find online reviews by the reviewers, determining characteristics from all the found online reviews that are most relevant to the user, presenting the determined characteristics to the user for applying weights to each characteristic, and ranking the online reviews based on the applied weights.

Abstract: At least one computer processor obtains access to a relationship network and a network of a different kind than the relationship network. The at least one computer processor also obtains a user query and carries out a multiple heterogeneous networks search on the relationship network and the network of the different kind than the relationship network, by executing on the at least one computer processor a multiple heterogeneous network search module, to obtain a ranked output list responsive to the user query.

Abstract: Techniques, systems, and articles of manufacture for characterizing statistical time-bounded incident management systems. A method includes generating an expected distribution of multiple work requests in an incident management system across multiple characterization classes based on a target service level agreement for each of the multiple work requests and one or more probability distribution values, analyzing the multiple work requests in the incident management system to determine an actual distribution of the multiple work requests across the multiple characterization classes, and comparing the expected distribution of the multiple work requests to the actual distribution of the multiple work requests for each of the multiple characterization classes to characterize performance of the incident management system.

Abstract: Systems and articles of manufacture for characterizing statistical time-bounded incident management systems include generating an expected distribution of multiple work requests in an incident management system across multiple characterization classes based on a target service level agreement for each of the multiple work requests and one or more probability distribution values, analyzing the multiple work requests in the incident management system to determine an actual distribution of the multiple work requests across the multiple characterization classes, and comparing the expected distribution of the multiple work requests to the actual distribution of the multiple work requests for each of the multiple characterization classes to characterize performance of the incident management system.

Abstract: A method of simulating an online social network (OSN) includes modeling behavior data of a user, the behavior data including sampled real data, and simulating a behavior of the OSN using the modeled data.

Abstract: One embodiment of a system for detecting a lost sale due to an out-of-shelf condition in a retail environment includes a plurality of sensors distributed throughout the retail environment for monitoring a current behavior of a customer in the retail environment, a database for storing a purchasing history of the customer, and a matching system for automatically detecting when the customer fails to purchase an expected product, based at least in part on the current behavior and on the purchasing history, and for inferring, based on the automatically detecting, that the expected product is out-of-shelf.

Abstract: One embodiment of a method for detecting a lost sale due to an out-of-shelf condition in a retail environment includes automatically detecting when a customer fails to purchase an expected product, based at least in part on an observation of a current behavior of the customer in the retail environment and on a purchasing history of the customer, and inferring, based on the automatically detecting, that the expected product is out-of-shelf.

Abstract: A system and an article of manufacture for characterizing a time-bounded incident management system, which includes receiving a plurality of work requests into a time-bounded incident management system, each work request having a time-to-service requirement, determining an assignment delay and a resolution delay for each work request, and characterizing the time-bounded incident management system by classifying each work request into one of multiple classes according to assignment delay and resolution delay.

Abstract: Techniques for characterizing a time-bounded incident management system. A method includes receiving a plurality of work requests into a time-bounded incident management system, each work request having a time-to-service requirement, determining an assignment delay and a resolution delay for each work request, and characterizing the time-bounded incident management system by classifying each work request into one of multiple classes according to assignment delay and resolution delay.

Abstract: A method for evaluating a satisfaction of a customer in a retail environment includes identifying an item for which the customer is searching in the retail environment, monitoring an activity of the customer with respect to the item in the retail environment, and automatically evaluating the satisfaction of the customer based on the activity of the customer with respect to the item.

Abstract: A system for evaluating a satisfaction of a customer in a retail environment includes a search system for identifying an item for which the customer is searching in the retail environment, a plurality of sensors for monitoring an activity of the customer with respect to the item in the retail environment, and an evaluation system for automatically evaluating the satisfaction of the customer based on the activity of the customer with respect to the item.