Abstract: Embodiments of the present invention are directed to a method for creating an electronic log for documenting entries into electronic gaming machines on a network. The network is monitored by a network computing device. People who enter the machines carry mobile computing devices that communicate over a normally operating wireless network. Cooperating among the network computing device and the wireless network results in creating an entry that includes the identify of a person entering one of the gaming machines, the identity of the gaming machine entered, and the reason for entry. The entry is stored in an electronic log.

Abstract: Embodiments of the present invention are directed to a method for dispatching a person to a location in a casino to respond to a request for service at the location. A listing of persons who may be dispatched to various locations is stored on in a database. At least some of the persons are associated with a primary qualification for the type of service that he or she may provide. A communication on a network of gaming devices is received indicating that service is required a particular location. A signal is automatically sent to a wireless device carried by a person having an appropriate qualification to provide the service. Player tracking data is also sent to permit the provider to personalize the service.