Abstract: Methods and apparatuses enable generation of an executed workload electronic record. The executed workload record indicates data related to one or more performance metrics by which performance of a work task is evaluated. One such performance metric is an expected time for completion of the task. Performance of the task can be monitored to determine an actual completion time for the task to compare against an expected completion time. The executed workload record can be used for evaluation of workers. Executed workload records provide centralized, aggregatable information for evaluation purposes.

Abstract: A system and process that provides a set of tools and interfaces that facilitate the generation of reports for the monitoring of key performance indicators. The process may provide a basic set of measurement services that can be combined and re-used with one another to form more complex measurement services, queries and reports. The system provides an interface to facilitate the ease with which the basic measurement services can be modified and combined to create desired reports without the need for programming knowledge or skills.

Abstract: Methods and apparatuses enable generation of an executed workload electronic record. The executed workload record indicates data related to one or more performance metrics by which performance of a work task is evaluated. One such performance metric is an expected time for completion of the task. Performance of the task can be monitored to determine an actual completion time for the task to compare against an expected completion time. The executed workload record can be used for evaluation of workers. Executed workload records provide centralized, aggregatable information for evaluation purposes.