Abstract: Modeled contact results for contact attempts to plural accounts using plural contact treatments are applied to optimize the contact treatments used to contact the accounts. Plural objective functions solved by a goals programming formulation include the number of accounts to manage through a predetermined contact treatment, such as telephone communication treatment. Contact results from the contact treatment are fed back to re-optimize accounts for additional contact attempts. Optimization of the number of accounts downloaded for telephone communication treatment improves utilization of contact resources, such as contact device utilization.

Abstract: A graphic input system for digitizing the location of an object moving on a planar surface and utilizing two or more primary laser light beams, the output beam of each scanning the planar surface through interposed controllably pivotally mounted beam deflecting scan mirrors. A stylus is moved over the planar surface in response to the position of the deflected position of the scanning beam. A signal generating beam detector positioned adjacent the planar surface delivers signals to a logical circuit to create the instantaneous value of a position voltage signal which is proportional to the tangent of the scan angle of each of the controllably deflected laser beams.