Abstract: Embodiments of a tactile strip and systems including a tactile strip are generally described herein. A tactile strip may include a back side configured to be coupled to a touchscreen display and a front side opposite the back side. The tactile strip may include a plurality of tactile features on the front side, the plurality of tactile features corresponding to a plurality of displayed inputs on the touchscreen display. A user touch may be used to register contact with the touchscreen via tactile feature guidance. A selected input may be confirmed by a long press, double touch, secondary touch, or other gesture.

Abstract: Various embodiments include text-augmented interactive self-service terminal sessions as may be implemented in whole or in part according to one or more of the systems, methods and software illustrated and described herein. One method embodiment includes an SST and a remote service representative terminal device. The remote service representative terminal device captures live audio and video to form a multimedia stream and performs speech-to-text processing against the audio to obtain text. The text is then added to the multimedia stream. In some embodiments, the multimedia stream is then provided over a network to the SST. The SST may then provide a view of audio and video of the multimedia stream along with a view of the text. The text in such embodiments is presented synchronously with the audio and video.

Abstract: Embodiments of a tactile strip and systems including a tactile strip are generally described herein. A tactile strip may include a back side configured to be coupled to a touchscreen display and a front side opposite the back side. The tactile strip may include a plurality of tactile features on the front side, the plurality of tactile features corresponding to a plurality of displayed inputs on the touchscreen display. A user touch may be used to register contact with the touchscreen via tactile feature guidance. A selected input may be confirmed by a long press, double touch, secondary touch, or other gesture.

Abstract: A user interface comprising: (i) a physical keypad comprising a plurality of keys, and (ii) a touch-sensitive display for presenting a screen. The screen comprises: (a) an image illustrating the physical keypad; and (b) a transaction option depicted on one of the keys of the physical keypad. A user is able to select the transaction option either by pressing the transaction option on the touch-sensitive display or by pressing a physical key corresponding to the key on which the transaction option is depicted.

Abstract: Various embodiments include text-augmented interactive self-service terminal sessions as may be implemented in whole or in part according to one or more of the systems, methods and software illustrated and described herein. One method embodiment includes an SST and a remote service representative terminal device. The remote service representative terminal device captures live audio and video to form a multimedia stream and performs speech-to-text processing against the audio to obtain text. The text is then added to the multimedia stream. In some embodiments, the multimedia stream is then provided over a network to the SST. The SST may then provide a view of audio and video of the multimedia stream along with a view of the text. The text in such embodiments is presented synchronously with the audio and video.

Abstract: A user interface comprising: (i) a physical keypad comprising a plurality of keys, and (ii) a touch-sensitive display for presenting a screen. The screen comprises: (a) an image illustrating the physical keypad; and (b) a transaction option depicted on one of the keys of the physical keypad. A user is able to select the transaction option either by pressing the transaction option on the touch-sensitive display or by pressing a physical key corresponding to the key on which the transaction option is depicted.