Patents by Inventor Andy Pease

Andy Pease has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Automated action performance using network data in association with machine learning and big data techniques
    Patent number: 11620540
    Abstract: A device can receive information associated with content that is to be provided to a first set of user devices. The device can receive information associated with a set of rules that identifies a set of conditions for providing the content to the first set of user devices. The device can receive network information associated with a second set of user devices. The device can determine that at least one condition, of the set of conditions identified in the set of rules, is satisfied based on the network information associated with the second set of user devices. The device can determine an action, associated with the content, to be performed based on determining that the at least one condition is satisfied, and can perform the action.
    Type: Grant
    Filed: November 1, 2017
    Date of Patent: April 4, 2023
    Assignee: Verizon Patent and Licensing Inc.
    Inventors: Siddharth Mishra, Andy Pease, Jeffrey R. Stribling
  • AUTOMATED ACTION PERFORMANCE USING NETWORK DATA IN ASSOCIATION WITH MACHINE LEARNING AND BIG DATA TECHNIQUES
    Publication number: 20190012602
    Abstract: A device can receive information associated with content that is to be provided to a first set of user devices. The device can receive information associated with a set of rules that identifies a set of conditions for providing the content to the first set of user devices. The device can receive network information associated with a second set of user devices. The device can determine that at least one condition, of the set of conditions identified in the set of rules, is satisfied based on the network information associated with the second set of user devices. The device can determine an action, associated with the content, to be performed based on determining that the at least one condition is satisfied, and can perform the action.
    Type: Application
    Filed: November 1, 2017
    Publication date: January 10, 2019
    Inventors: Siddharth MISHRA, Andy PEASE, Jeffrey R. STRIBLING
  • SYSTEMS AND METHODS FOR NETWORK BASED CUSTOMER SERVICE
    Publication number: 20100010823
    Abstract: In accordance with one or more embodiments of the present disclosure, systems and methods for facilitating customer service over a network include receiving a service request from a user via the network, verifying an account related to the user, determining a priority of the user, generating a service identifier, and providing the service identifier to the user via the network. In various implementations, users may be prioritized based on a perceived value of the user so as to provide express customer service and support to highly valued and/or top-rated users. Users may select a support link to obtain a service code which may be used to immediately connect the user to a customer service agent that may provide the user with resolution to problems encountered by the user.
    Type: Application
    Filed: July 14, 2008
    Publication date: January 14, 2010
    Applicant: eBay Inc.
    Inventors: German Scipioni, Andy Pease, Kevin M. Busch, Liang Xi, Landon Cory Menear