Patents by Inventor Angela Sandoval

Angela Sandoval has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Methods and apparatus to provide incentives to deflect callers to websites
    Patent number: 8818849
    Abstract: Methods and apparatus to provide incentives to deflect callers to websites are disclosed. Example methods disclosed herein to deflect a caller to a webpage include receiving a call from the caller, offering an incentive to the caller to terminate the call and access the webpage, and providing an address of the webpage to the caller after the caller consents to terminate the call.
    Type: Grant
    Filed: April 26, 2013
    Date of Patent: August 26, 2014
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Jeffrey Lewis Brandt, Angela Sandoval, Aaron Bangor
  • Methods and apparatus to determine when to deflect callers to websites
    Patent number: 8818843
    Abstract: Methods and apparatus to determine when to deflect callers to websites are disclosed. Example methods disclosed herein to deflect a caller to a webpage include receiving a call from the caller, determining a performance metric associated with processing the call, and determining whether to offer the caller an option to terminate the call and access the webpage based on the performance metric.
    Type: Grant
    Filed: April 26, 2013
    Date of Patent: August 26, 2014
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Jeffrey Lewis Brandt, Angela Sandoval
  • Methods and apparatus to deflect callers to websites
    Patent number: 8600801
    Abstract: Methods and apparatus to deflect callers to websites are disclosed. An example method disclosed herein to deflect a caller to a webpage comprises receiving a call from the caller, identifying a webpage based on information characterizing the call, and providing an address of the webpage to the caller when the caller consents to terminate the call.
    Type: Grant
    Filed: January 30, 2007
    Date of Patent: December 3, 2013
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Jeffrey Brandt, Angela Sandoval, Douglas F. Reynolds, Aaron Bangor
  • METHODS AND APPARATUS TO PROVIDE INCENTIVES TO DEFLECT CALLERS TO WEBSITES
    Publication number: 20130236001
    Abstract: Methods and apparatus to provide incentives to deflect callers to websites are disclosed. Example methods disclosed herein to deflect a caller to a webpage include receiving a call from the caller, offering an incentive to the caller to terminate the call and access the webpage, and providing an address of the webpage to the caller after the caller consents to terminate the call.
    Type: Application
    Filed: April 26, 2013
    Publication date: September 12, 2013
    Applicant: AT&T Intellectual Property I, LP.
    Inventors: Jeffrey Lewis Brandt, Angela Sandoval, Aaron Bangor
  • METHODS AND APPARATUS TO DETERMINE WHEN TO DEFLECT CALLERS TO WEBSITES
    Publication number: 20130235996
    Abstract: Methods and apparatus to determine when to deflect callers to websites are disclosed. Example methods disclosed herein to deflect a caller to a webpage include receiving a call from the caller, determining a performance metric associated with processing the call, and determining whether to offer the caller an option to terminate the call and access the webpage based on the performance metric.
    Type: Application
    Filed: April 26, 2013
    Publication date: September 12, 2013
    Applicant: AT&T Intellectual Property I, LP.
    Inventors: Jeffrey Lewis Brandt, Angela Sandoval
  • Methods and apparatus to provide incentives to deflect callers to websites
    Patent number: 8438056
    Abstract: Methods and apparatus to provide incentives to deflect callers to websites are disclosed. An example method disclosed herein to deflect a caller to a webpage comprises receiving a call from the caller, offering an incentive to the caller to terminate the call and access the webpage, and providing an address of the webpage to the caller after the caller consents to terminate the call.
    Type: Grant
    Filed: January 30, 2007
    Date of Patent: May 7, 2013
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Jeffrey Brandt, Angela Sandoval, Aaron Bangor
  • Methods and apparatus to determine when to deflect callers to websites
    Patent number: 8433606
    Abstract: Methods and apparatus to determine when to deflect callers to websites are disclosed. An example method disclosed herein to deflect a caller to a webpage comprises receiving a call from the caller, determining a performance metric associated with processing the call, and determining whether to offer the caller an option to terminate the call and access the webpage based on the at least one performance metric.
    Type: Grant
    Filed: January 30, 2007
    Date of Patent: April 30, 2013
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Jeffrey Brandt, Angela Sandoval
  • METHODS AND APPARATUS TO DEFLECT CALLERS TO WEBSITES
    Publication number: 20080183570
    Abstract: Methods and apparatus to deflect callers to websites are disclosed. An example method disclosed herein to deflect a caller to a webpage comprises receiving a call from the caller, identifying a webpage based on information characterizing the call, and providing an address of the webpage to the caller when the caller consents to terminate the call.
    Type: Application
    Filed: January 30, 2007
    Publication date: July 31, 2008
    Inventors: Jeffrey Brandt, Angela Sandoval, Douglas F. Reynolds, Aaron Bangor
  • METHODS AND APPARATUS TO PROVIDE INCENTIVES TO DEFLECT CALLERS TO WEBSITES
    Publication number: 20080183569
    Abstract: Methods and apparatus to provide incentives to deflect callers to websites are disclosed. An example method disclosed herein to deflect a caller to a webpage comprises receiving a call from the caller, offering an incentive to the caller to terminate the call and access the webpage, and providing an address of the webpage to the caller after the caller consents to terminate the call.
    Type: Application
    Filed: January 30, 2007
    Publication date: July 31, 2008
    Inventors: Jeffrey Brandt, Angela Sandoval, Aaron Bangor
  • METHODS AND APPARATUS TO DETERMINE WHEN TO DEFLECT CALLERS TO WEBSITES
    Publication number: 20080183516
    Abstract: Methods and apparatus to determine when to deflect callers to websites are disclosed. An example method disclosed herein to deflect a caller to a webpage comprises receiving a call from the caller, determining a performance metric associated with processing the call, and determining whether to offer the caller an option to terminate the call and access the webpage based on the at least one performance metric.
    Type: Application
    Filed: January 30, 2007
    Publication date: July 31, 2008
    Inventors: Jeffrey Brandt, Angela Sandoval