Patents by Inventor Anthony J. Denzonno

Anthony J. Denzonno has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Apparatus and method for providing caller-specific data to agent station and for automatically launching corresponding application
    Patent number: 6931119
    Abstract: A method and apparatus provides data to an agent station associated with a transaction processing system. The data corresponds to an incoming call routed from a caller through a communication network to the agent station, where the incoming calls are based on voice-mode communication and/or text-mode communication. The method includes the steps of receiving the incoming call from the communication network, obtaining caller-specific data corresponding to the incoming call, inspecting the caller-specific data to determine a specialty type corresponding to the incoming call, selecting an selected agent station based upon the determined specialty type and routing the incoming call to the selected agent station, transmitting the caller-specific data to the selected agent station, and automatically launching or maximizing an application on the selected agent station so that the application and corresponding call-specific data is available to the agent when the agent services the incoming call.
    Type: Grant
    Filed: August 30, 2002
    Date of Patent: August 16, 2005
    Assignee: Rockwell Electronic Commerce Technologies, L. L. C.
    Inventors: Mark J. Michelson, Roger A. Sumner, Mark J. Power, Carlo Bonifazi, Jeffrey D. Hodson, Craig R. Shambaugh, Robert P. Beckstrom, Anthony J. Denzonno