Abstract: Systems and methods are described for identifying a target entity that a user intends to refer to based on input that may include only a partial name of the entity. A system may receive a user's entity search query, which may include a partial entity name, then may determine initial candidate matching entities and associated name match scores for each of the initial candidate matching entities relative to the input string, such as using string matching or fuzzy matching techniques. The system may apply a probability match model to generate an overall match score for individual ones of the initial candidate matching entities, then may generate a response to the entity search query that includes information regarding one or more of the initial candidate matching entities with an overall match score exceeding a threshold.

Abstract: An object management system, an aircraft design system, and a method for managing an object. A three-dimensional environment with a model of an object and an avatar representing a human operator from a viewpoint relative to the avatar is displayed on a display system. A motion of the human operator is detected. An interaction between the avatar and the model of the object is identified in real time using information about motions of the human operator that are detected in real time. The interaction changes a group of dimensions in the model of the object. Further, the interaction between the avatar and the model of the object in the three-dimensional environment is displayed on the display system, enabling design changes in the model of the object made by the human operator.

Abstract: A method and apparatus for generating a virtual reality environment. Data requirements for generating the virtual reality environment are identified. The virtual reality environment includes objects that are displayed on a display system using a group of models defined by a group of standards. Discrete points for the objects are generated from the models based on the data requirements for generating the virtual reality environment for a selected point in time. At least one of color adjustments or contour adjustments is identified for a portion of the discrete points based on the group of standards and the data requirements when adjustments are needed. The discrete points are modified based on at least one of the color adjustments or the contour adjustments identified to form modified discrete points, which enable generating the virtual reality environment with a desired level of accuracy for training.

Abstract: An object management system, an aircraft design system, and a method for managing an object. A three-dimensional environment with a model of an object and an avatar representing a human operator from a viewpoint relative to the avatar is displayed on a display system. A motion of the human operator is detected. An interaction between the avatar and the model of the object is identified in real time using information about motions of the human operator that are detected in real time. The interaction changes a group of dimensions in the model of the object. Further, the interaction between the avatar and the model of the object in the three-dimensional environment is displayed on the display system, enabling design changes in the model of the object made by the human operator.

Abstract: An object management system, an aircraft design system, and a method for managing an object. A three-dimensional environment with a model of an object and an avatar representing a human operator from a viewpoint relative to the avatar is displayed on a display system. A motion of the human operator is detected. An interaction between the avatar and the model of the object is identified in real time using information about motions of the human operator that are detected in real time. The interaction changes a group of dimensions in the model of the object. Further, the interaction between the avatar and the model of the object in the three-dimensional environment is displayed on the display system, enabling design changes in the model of the object made by the human operator.

Abstract: An object testing system and method for testing an object. A three-dimensional environment is displayed with a model of an object and an avatar from a viewpoint relative to the avatar on a display system viewed by a human operator. The object is under testing in a live environment. Information about motions of the human operator that are detected is generated. Live information about the object that is under testing in the live environment is received. A change in the object from applying the live information to the model of the object is identified. The change in the model of the object is displayed on the display system as seen from the viewpoint relative to the avatar in the three-dimensional environment.

Abstract: A system, method, and computer readable medium comprises displaying a panel associated with at least one script, presenting a branching logic associated with the panel and creating a graphical map of the panel and the branching logic where the graphical map allows zooming in to show panel logic associated with the panel, and the graphical map allows zooming out to show the branching logic associated with the panel.

Abstract: A method, a computer readable medium, and a system for managing agent login to multiple bridges are provided. The method comprises reserving at least one bridge for at least one agent, creating a first queue for the at least one bridge, the first queue comprising the at least one agent, monitoring efficiency of the at least one bridge, determining if a need for a first bridge of the at least one bridge is high, creating a second queue for the first bridge of the at least one bridge if the need for the first bridge of the at least one bridge is high, assigning at least one agent from the first queue to the second queue, and moving the at least one agent up in the second queue.

Abstract: An object testing system and method for testing an object. A three-dimensional environment is displayed with a model of an object and an avatar from a viewpoint relative to the avatar on a display system viewed by a human operator. The object is under testing in a live environment. Information about motions of the human operator that are detected is generated. Live information about the object that is under testing in the live environment is received. A change in the object from applying the live information to the model of the object is identified. The change in the model of the object is displayed on the display system as seen from the viewpoint relative to the avatar in the three-dimensional environment.

Abstract: An object management system, an aircraft design system, and a method for managing an object. A three-dimensional environment with a model of an object and an avatar representing a human operator from a viewpoint relative to the avatar is displayed on a display system. A motion of the human operator is detected. An interaction between the avatar and the model of the object is identified in real time using information about motions of the human operator that are detected in real time. The interaction changes a group of dimensions in the model of the object. Further, the interaction between the avatar and the model of the object in the three-dimensional environment is displayed on the display system, enabling design changes in the model of the object made by the human operator.

Abstract: A method and apparatus for generating a virtual reality environment. Data requirements for generating the virtual reality environment are identified. The virtual reality environment includes objects that are displayed on a display system using a group of models defined by a group of standards. Discrete points for the objects are generated from the models based on the data requirements for generating the virtual reality environment for a selected point in time. At least one of color adjustments or contour adjustments is identified for a portion of the discrete points based on the group of standards and the data requirements when adjustments are needed. The discrete points are modified based on at least one of the color adjustments or the contour adjustments identified to form modified discrete points, which enable generating the virtual reality environment with a desired level of accuracy for training.

Abstract: A system, method, and computer readable medium comprises displaying a panel associated with at least one script, presenting a branching logic associated with the panel and creating a graphical map of the panel and the branching logic where the graphical map allows zooming in to show panel logic associated with the panel, and the graphical map allows zooming out to show the branching logic associated with the panel.

Abstract: A method, a computer readable medium, and a system for managing agent login to multiple bridges are provided. The method comprises reserving at least one bridge for at least one agent, creating a first queue for the at least one bridge, the first queue comprising the at least one agent, monitoring efficiency of the at least one bridge, determining if a need for a first bridge of the at least one bridge is high, creating a second queue for the first bridge of the at least one bridge if the need for the first bridge of the at least one bridge is high, assigning at least one agent from the first queue to the second queue, and moving the at least one agent up in the second queue.

Abstract: A system, method, and computer readable medium for real time feedback of script logic that comprises counting at least one agent utilizing at least one panel associated with at least one caller, establishing an average length of time required to utilize the at least one panel associated with the at least one caller, tallying a number of callers terminating interaction during utilization of the at least one panel, calculating statistics associated with the counted agents per panel, the established average length of time required per panel and the tallied number of callers terminating interaction per panel, and displaying the calculated statistics.

Abstract: A system, method, and computer readable medium for real time feedback of script logic that comprises counting at least one agent utilizing at least one panel associated with at least one caller, establishing an average length of time required to utilize the at least one panel associated with the at least one caller, tallying a number of callers terminating interaction during utilization of the at least one panel, calculating statistics associated with the counted agents per panel, the established average length of time required per panel and the tallied number of callers terminating interaction per panel, and displaying the calculated statistics.

Abstract: A system, method, and computer readable medium for real time feedback of script logic that comprises counting at least one agent utilizing at least one panel associated with at least one caller, establishing an average length of time required to utilize the at least one panel associated with the at least one caller, tallying a number of callers terminating interaction during utilization of the at least one panel, calculating statistics associated with the counted agents per panel, the established average length of time required per panel and the tallied number of callers terminating interaction per panel, and displaying the calculated statistics.

Abstract: A system, method, and computer readable medium for script logic graphical mapping comprises displaying a panel associated with at least one script, presenting a branching logic associated with the panel and creating a graphical map of the panel and the branching logic where the graphical map allows zooming in to show panel logic associated with the panel, and the graphical map allows zooming out to show the branching logic associated with the panel.

Abstract: A locator system for use in connection with at least one mobile person includes a mobile locator system adapted to be worn by the person, wherein the mobile locator system includes an inertial navigation system. The locator system further includes a reference locator system to provide information about a position of the mobile locator device relative to a coordinate system. In several embodiments, the reference locator system comprises an ultrasonic system. For example, the reference locator system can include at least one ultrasonic transmitter and at least one ultrasonic receiver. One of the at least one ultrasonic receiver and the at least one ultrasonic transmitter can be positioned at a known position on the coordinate system and the other of the at least one ultrasonic receiver and the at least one ultrasonic transmitter can be worn by the person. The reference locator system can also include a plurality of ultrasonic transmitters and a plurality of ultrasonic receivers.

Abstract: A portable physical therapy apparatus for providing physical therapy for selected portions of a user's body. The portable physical therapy apparatus includes a support base; and also includes a lever being hingedly attached to the support base and being adapted to support a user's appendage near a user's joint such as a foot; and further includes a plurality of strap members being attached to the lever for fastening the user's appendage to the lever; and also includes an assembly of pivoting the lever upon the support base.