Patents by Inventor Antonio M. Nunez, III

Antonio M. Nunez, III has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Computing device assistance for phone based customer service representative interaction
    Patent number: 9503580
    Abstract: Systems and methods for computing device assistance for phone based customer service representative interaction are described herein. One or more systems include a number of customer service representative computing devices having processors and memory thereon for the storage of executable instructions and data, wherein the instructions are executed to allow at least one of the number of computing devices to control a customer's computing device such that the customer service representative or executable instructions can select information, related to a phone based customer service representative interaction, to display on the customer's computing device and display the selected information on a display of the customer's computing device.
    Type: Grant
    Filed: July 15, 2015
    Date of Patent: November 22, 2016
    Assignee: United Services Automobile Association (USAA)
    Inventor: Antonio M. Nuñez, III
  • Computing device assistance for phone based customer service representative interaction
    Patent number: 9118761
    Abstract: Systems and methods for computing device assistance for phone based customer service representative interaction are described herein. One or more systems include a number of customer service representative computing devices having processors and memory thereon for the storage of executable instructions and data, wherein the instructions are executed to allow at least one of the number of computing devices to control a customer's computing device such that the customer service representative or executable instructions can select information, related to a phone based customer service representative interaction, to display on the customer's computing device and display the selected information on a display of the customer's computing device.
    Type: Grant
    Filed: March 19, 2013
    Date of Patent: August 25, 2015
    Assignee: United Services Automobile Association (USAA)
    Inventor: Antonio M. Nuñez, III
  • Computing device assistance for phone based customer service representative interaction
    Patent number: 8401171
    Abstract: Systems and methods for computing device assistance for phone based customer service representative interaction are described herein. One or more systems include a number of customer service representative computing devices having processors and memory thereon for the storage of executable instructions and data, wherein the instructions are executed to allow at least one of the number of computing devices to control a customer's computing device such that the customer service representative or executable instructions can select information, related to a phone based customer service representative interaction, to display on the customer's computing device and display the selected information on a display of the customer's computing device.
    Type: Grant
    Filed: December 20, 2010
    Date of Patent: March 19, 2013
    Assignee: United Services Automobile Association (USAA)
    Inventor: Antonio M. Nunez, III