Patents by Inventor April A. Owen

April A. Owen has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for managing customer contacts and related information
    Patent number: 7266508
    Abstract: A system and method for retaining institutional customer contact knowledge and experience is disclosed. The system and method permits multiple users to interact with a centralized database that retains customer contact information. The system and method allows multiple users to send information to the database. The database also makes the customer contact information available to multiple users. In another aspect of the invention, customer contact information can be used to measure the performance of a firm's employees.
    Type: Grant
    Filed: May 25, 2000
    Date of Patent: September 4, 2007
    Assignee: AT&T Intellectual Property, Inc.
    Inventors: April A. Owen, Nan S. Shelley