Patents by Inventor April Lynn Peek

April Lynn Peek has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11271924
    Abstract: A method, a system, and computer readable medium comprising instructions for image capture to enforce remote agent adherence. The method comprises a first computer receiving an authentication request. The method also comprises a client component executing on the first computer detecting the authentication request and the client component, based on detecting the authentication request, causing a digital image to be captured. The method also comprises the first computer transmitting the digital image to a second computer, the second computer analyzing the digital image, and the second computer authenticating the digital image based on the analysis.
    Type: Grant
    Filed: September 11, 2018
    Date of Patent: March 8, 2022
    Assignee: West Corporation
    Inventors: Eric A. Grun, April Lynn Peek, Chad Lynn Brockman, Trent Larson
  • Patent number: 10586233
    Abstract: The illustrative embodiments described herein provide systems and methods for authenticating a customer in an online transaction. In one embodiment, a method includes initiating, in conjunction with an online transaction, an authentication query via a communication device associated with a customer in the online transaction, receiving customer authentication data from the communication device, sending the customer authentication data to a third-party authentication server to authenticate the customer using the customer authentication data, receiving a determination from the third-party authentication server whether the customer is authenticated, and allowing the online transaction to proceed in response to receiving the determination that the customer is authenticated.
    Type: Grant
    Filed: April 11, 2017
    Date of Patent: March 10, 2020
    Assignee: West Corporation
    Inventors: Larry Trent Larson, Chad Lynn Brockman, April Lynn Peek, Eric A. Grun, Kenneth A. Marr
  • Patent number: 10075431
    Abstract: A method, a system, and computer readable medium comprising instructions for image capture to enforce remote agent adherence. The method comprises a first computer receiving an authentication request. The method also comprises a client component executing on the first computer detecting the authentication request and the client component, based on detecting the authentication request, causing a digital image to be captured. The method also comprises the first computer transmitting the digital image to a second computer, the second computer analyzing the digital image, and the second computer authenticating the digital image based on the analysis.
    Type: Grant
    Filed: September 29, 2015
    Date of Patent: September 11, 2018
    Assignee: West Corporation
    Inventors: Eric A. Grun, April Lynn Peek, Chad Lynn Brockman, Trent Larson
  • Patent number: 9619826
    Abstract: The illustrative embodiments described herein provide systems and methods for authenticating a customer in an online transaction. In one embodiment, a method includes initiating, in conjunction with an online transaction, an authentication query via a communication device associated with a customer in the online transaction, receiving customer authentication data from the communication device, sending the customer authentication data to a third-party authentication server to authenticate the customer using the customer authentication data, receiving a determination from the third-party authentication server whether the customer is authenticated, and allowing the online transaction to proceed in response to receiving the determination that the customer is authenticated.
    Type: Grant
    Filed: July 30, 2010
    Date of Patent: April 11, 2017
    Assignee: West Corporation
    Inventors: Larry Trent Larson, Chad Lynn Brockman, April Lynn Peek, Eric A Grun, Kenneth A Marr
  • Patent number: 9147047
    Abstract: A method, a system, and computer readable medium comprising instructions for image capture to enforce remote agent adherence. The method comprises a first computer receiving an authentication request. The method also comprises a client component executing on the first computer detecting the authentication request and the client component, based on detecting the authentication request, causing a digital image to be captured. The method also comprises the first computer transmitting the digital image to a second computer, the second computer analyzing the digital image, and the second computer authenticating the digital image based on the analysis.
    Type: Grant
    Filed: August 11, 2011
    Date of Patent: September 29, 2015
    Assignee: West Corporation
    Inventors: Eric A. Grun, April Lynn Peek, Chad Lynn Brockman, Trent Larson