Patents by Inventor Ariel Grob Dos Santos

Ariel Grob Dos Santos has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Filtering remote access monitoring data
    Patent number: 10922349
    Abstract: Features are disclosed for filtering and presenting specific portions of monitoring data associated with specific events. The features may include: (1) receiving time stamp information from delivery partner; (2) filtering or receiving filtered feed of monitoring data such as audio or video data; and (3) providing notification to a user including the specific portion of the monitoring data. Where the monitoring data is ambiguous or disrupted, the analysis may be offloaded to a manual review process to avoid false-positives.
    Type: Grant
    Filed: April 17, 2018
    Date of Patent: February 16, 2021
    Assignee: Amazon Technologies, Inc.
    Inventors: Wendy M. Harris, Muhammad Tanvir Anwar, Michael Ellsworth Bundy, Stephen Weber Crow, Ariel Grob Dos Santos, Brian A. Michalowski, Joshua Roth, Jamie Siminoff
  • Workflow based communications routing
    Patent number: 10742814
    Abstract: Disclosed are various embodiments for routing communications to service agents based on a workflow. A computing device identifies a user intent object corresponding to a user interaction with the computing device. The computing device then generates a search criterion based on the identified user intent object and uses the search criterion for identifying the user intent in subsequent user interactions. After identifying the user intent, the computing device can identify a workflow corresponding to the user intent object. Later, the computing device can process one or more tasks associated with the workflow.
    Type: Grant
    Filed: August 28, 2019
    Date of Patent: August 11, 2020
    Assignee: AMAZON TECHNOLOGIES, INC.
    Inventors: Kristopher William Bell, Vikas Seshagiri Rao Bhardwaj, Ariel Grob Dos Santos, Kathleen Ann Mitchell Gavenman, Gunashekar Jayaraman, Farrukh Raza, Andrew Gardiner Sutherland
  • Workflow based communications routing
    Patent number: 10469665
    Abstract: Disclosed are various embodiments for routing communications to service agents based on a workflow. A computing device identifies a user intent object corresponding to a user interaction with the computing device. The computing device then identifies a workflow corresponding to the user intent object. Later, the computing device identifies a service agent capable of completing the workflow. Then, the computing device routes a user to the service agent.
    Type: Grant
    Filed: November 1, 2016
    Date of Patent: November 5, 2019
    Assignee: Amazon Technologies, Inc.
    Inventors: Kristopher William Bell, Vikas Seshagiri Rao Bhardwaj, Ariel Grob Dos Santos, Kathleen Ann Mitchell Gavenman, Gunashekar Jayaraman, Farrukh Raza, Andrew Gardiner Sutherland
  • Language based solution agent
    Patent number: 10013416
    Abstract: Disclosed are various embodiments for an automated service agent. Natural language inputs are obtained from a client. The natural language inputs and other data are input to machine learning models to identify intents reflected in the natural language inputs. A state in a workflow is updated to reflect the identified intents. Responses may be communicated to the client to further progress in the workflow.
    Type: Grant
    Filed: December 18, 2015
    Date of Patent: July 3, 2018
    Assignee: Amazon Technologies, Inc.
    Inventors: Vikas Seshagiri Rao Bhardwaj, Jared Kane Kramer, Hung Chiu Phillip Keung, Kapil Chahal, Tarun Agarwal, Jason Sun, Gunashekar Jayaraman, Dhvani Yogesh Shah, Ariel Grob Dos Santos, Sheng Bi, Polly Po Yee Lee, Anirban Chakraborty