Patents by Inventor Arnold Bellini, III
Arnold Bellini, III has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
-
Publication number: 20240163183Abstract: Systems and methods of the present disclosure facilitate managing information technology service level agreements. In some embodiments, the system includes a server that accesses a database storing a support ticket in memory. The support ticket can include a creation time and a service level agreement. The service level agreement can include a maximum response time. The server initiates, via the computer network, responsive to input from a computing device, a chat session associated with the computing device and the support ticket. The initiating can be associated with a time stamp. The server can be configured to determine a compliance with the service level agreement. The compliance can be computed as a difference between the time stamp and the creation time being less than the maximum response time. The server can be configured to generate a notification of the compliance with the service level agreement.Type: ApplicationFiled: August 28, 2023Publication date: May 16, 2024Applicant: ConnectWise, LLCInventors: Arnold Bellini, III, Linda Brotherton, Craig M. Fulton
-
Publication number: 20230359962Abstract: The present disclosure facilitates interfacing between a sales management system and a project planning system. In some embodiments, the system includes an interface and schedule engine, both executing on a server. The interface can parse a sales order from the sales management system into products and project tasks within the products. The products can also include at least one of a labor product, a parts product, and an agreements product. The schedule engine can generate schedule tasks corresponding to the project tasks, determine a performance order of the schedule tasks, and combine the schedule tasks into schedule phases based on the performance order. The schedule engine can determine a performance order of the schedule phases and combine the schedule phases into a schedule component based on the performance order. The interface can transmit the schedule component to the project planning system for execution.Type: ApplicationFiled: December 12, 2022Publication date: November 9, 2023Applicant: ConnectWise, LLCInventors: Arnold Bellini, III, Linda Brotherton, Robert Issacs
-
Patent number: 11743149Abstract: Systems and methods of the present disclosure facilitate managing information technology service level agreements. In some embodiments, the system includes a server that accesses a database storing a support ticket in memory. The support ticket can include a creation time and a service level agreement. The service level agreement can include a maximum response time. The server initiates, via the computer network, responsive to input from a computing device, a chat session associated with the computing device and the support ticket. The initiating can be associated with a time stamp. The server can be configured to determine a compliance with the service level agreement. The compliance can be computed as a difference between the time stamp and the creation time being less than the maximum response time. The server can be configured to generate a notification of the compliance with the service level agreement.Type: GrantFiled: June 13, 2022Date of Patent: August 29, 2023Assignee: ConnectWise, LLCInventors: Arnold Bellini, III, Linda Brotherton, Craig M. Fulton
-
Publication number: 20230155900Abstract: The present disclosure facilitates improving the operation of a cloud service by updating its configuration information and its resource requirements. The resource utilization of the cloud service can be monitored, and a decision logic module can determine whether action is required. When action is required, an update can be prepared and applied, and notifications can be generated about the condition and its resolution. Resolutions can require correlation of multiple cloud services to provide real-time access to information that is not otherwise available to a single entity. Resolutions can be learned and predicted in a number of ways using a predictive engine.Type: ApplicationFiled: November 22, 2022Publication date: May 18, 2023Applicant: ConnectWise, LLCInventors: Craig M. FULTON, Stephen BURGESS, Arnold BELLINI, III
-
Publication number: 20230147543Abstract: Systems and methods of the present disclosure facilitate managing a business. In some embodiments, the system includes a product data module and a plurality of business process modules executing on at least one processor of a server. The product data module may be configured to store at least one product description. Responsive to a first user, the system may associate a product class with a first description. Responsive to a second user, the system may associate a first product description with a first of the business process modules. The system may be configured to select a second business process module based on the product class and update the second business process module with the first product description.Type: ApplicationFiled: January 5, 2023Publication date: May 11, 2023Applicant: Connectwise, LLCInventors: Arnold BELLINI, III, Linda Brotherton, Robert Isaacs
-
Publication number: 20230032331Abstract: Systems and methods of the present disclosure facilitate managing a sale via a sales management system. In some embodiments, the system includes a sales opportunity module and a service ticket translation module. The sales opportunity module may be configured to receive a sales leads data structure comprising at least one sales lead. Based on at least one qualification criterion, the system may be configured to identify a sales lead of the sales lead data structure as a sales opportunity. The service ticket translation module may be configured to select data of the sales opportunity for inclusion in a service ticket. By maintaining the selected data of the sales opportunity, the service ticket translation module may be configured to translate the selected data of the sales opportunity into the service ticket. The service ticket translation module may be configured to provide the service ticket to a service board.Type: ApplicationFiled: August 11, 2022Publication date: February 2, 2023Applicant: ConnectWise, LLCInventors: Arnold Bellini, III, Linda Brotherton, Mark E Laplante
-
Publication number: 20230025514Abstract: Systems and methods of the present disclosure facilitate managing information technology service level agreements. In some embodiments, the system includes a server that accesses a database storing a support ticket in memory. The support ticket can include a creation time and a service level agreement. The service level agreement can include a maximum response time. The server initiates, via the computer network, responsive to input from a computing device, a chat session associated with the computing device and the support ticket. The initiating can be associated with a time stamp. The server can be configured to determine a compliance with the service level agreement. The compliance can be computed as a difference between the time stamp and the creation time being less than the maximum response time. The server can be configured to generate a notification of the compliance with the service level agreement.Type: ApplicationFiled: June 13, 2022Publication date: January 26, 2023Applicant: ConnectWise, LLCInventors: Arnold Bellini, III, Linda Brotherton, Craig M. Fulton
-
Patent number: 11551170Abstract: Systems and methods of the present disclosure facilitate managing a business. In some embodiments, the system includes a product data module and a plurality of business process modules executing on at least one processor of a server. The product data module may be configured to store at least one product description. Responsive to a first user, the system may associate a product class with a first description. Responsive to a second user, the system may associate a first product description with a first of the business process modules. The system may be configured to select a second business process module based on the product class and update the second business process module with the first product description.Type: GrantFiled: November 23, 2020Date of Patent: January 10, 2023Assignee: ConnectWise, LLCInventors: Arnold Bellini, III, Linda Brotherton, Robert Isaacs
-
Patent number: 11526820Abstract: The present disclosure facilitates interfacing between a sales management system and a project planning system. In some embodiments, the system includes an interface and schedule engine, both executing on a server. The interface can parse a sales order from the sales management system into products and project tasks within the products. The products can also include at least one of a labor product, a parts product, and an agreements product. The schedule engine can generate schedule tasks corresponding to the project tasks, determine a performance order of the schedule tasks, and combine the schedule tasks into schedule phases based on the performance order. The schedule engine can determine a performance order of the schedule phases and combine the schedule phases into a schedule component based on the performance order. The interface can transmit the schedule component to the project planning system for execution.Type: GrantFiled: July 12, 2021Date of Patent: December 13, 2022Assignee: ConnectWise, LLCInventors: Arnold Bellini, III, Linda Brotherton, Robert Isaacs
-
Patent number: 11516093Abstract: The present disclosure facilitates improving the operation of a cloud service by updating its configuration information and its resource requirements. The resource utilization of the cloud service can be monitored, and a decision logic module can determine whether action is required. When action is required, an update can be prepared and applied, and notifications can be generated about the condition and its resolution. Resolutions can require correlation of multiple cloud services to provide real-time access to information that is not otherwise available to a single entity. Resolutions can be learned and predicted in a number of ways using a predictive engine.Type: GrantFiled: June 15, 2020Date of Patent: November 29, 2022Assignee: ConnectWise, LLCInventors: Craig M. Fulton, Stephen Burgess, Arnold Bellini, III
-
Publication number: 20220374818Abstract: Systems and methods of the present disclosure facilitate scheduling and managing a project. In some embodiments, the system includes a quoting module, a product data module, and a project planning module executing on at least one processor of a server. The product data module may be configured to store at least one product. The product stored in the project module may have a product class indicating that the product is a labor product, parts product, or agreements product. The system may be configured to copy products from the product data module to the quoting module. The system may be configured to also copy products from the product data module to the project planning module, and generate tasks for the project planning module based on the products.Type: ApplicationFiled: April 29, 2022Publication date: November 24, 2022Applicant: ConnectWise, LLCInventors: Arnold Bellini, III, Linda Brotherton, Robert Isaacs
-
Patent number: 11429913Abstract: Systems and methods of the present disclosure facilitate managing a sale via a sales management system. In some embodiments, the system includes a sales opportunity module and a service ticket translation module. The sales opportunity module may be configured to receive a sales leads data structure comprising at least one sales lead. Based on at least one qualification criterion, the system may be configured to identify a sales lead of the sales lead data structure as a sales opportunity. The service ticket translation module may be configured to select data of the sales opportunity for inclusion in a service ticket. By maintaining the selected data of the sales opportunity, the service ticket translation module may be configured to translate the selected data of the sales opportunity into the service ticket. The service ticket translation module may be configured to provide the service ticket to a service board.Type: GrantFiled: August 2, 2013Date of Patent: August 30, 2022Assignee: CONNECTWISE, LLCInventors: Arnold Bellini, III, Linda Brotherton, Mark E Laplante
-
Patent number: 11362913Abstract: Systems and methods of the present disclosure facilitate managing information technology service level agreements. In some embodiments, the system includes a server that accesses a database storing a support ticket in memory. The support ticket can include a creation time and a service level agreement. The service level agreement can include a maximum response time. The server initiates, via the computer network, responsive to input from a computing device, a chat session associated with the computing device and the support ticket. The initiating can be associated with a time stamp. The server can be configured to determine a compliance with the service level agreement. The compliance can be computed as a difference between the time stamp and the creation time being less than the maximum response time. The server can be configured to generate a notification of the compliance with the service level agreement.Type: GrantFiled: January 15, 2021Date of Patent: June 14, 2022Assignee: ConnectWise, LLCInventors: Arnold Bellini, III, Linda Brotherton, Craig M. Fulton
-
Publication number: 20220180296Abstract: The present disclosure facilitates interfacing between a sales management system and a project planning system. In some embodiments, the system includes an interface and schedule engine, both executing on a server. The interface can parse a sales order from the sales management system into products and project tasks within the products. The products can also include at least one of a labor product, a parts product, and an agreements product. The schedule engine can generate schedule tasks corresponding to the project tasks, determine a performance order of the schedule tasks, and combine the schedule tasks into schedule phases based on the performance order. The schedule engine can determine a performance order of the schedule phases and combine the schedule phases into a schedule component based on the performance order. The interface can transmit the schedule component to the project planning system for execution.Type: ApplicationFiled: July 12, 2021Publication date: June 9, 2022Applicant: c/o ConnectWise, LLC.Inventors: Arnold Bellini, III, Linda Brotherton, Robert Isaacs
-
Publication number: 20220164735Abstract: Systems and methods of the present disclosure can facilitate a marketplace for a business automation system comprising at least one processor executing on a computing device. In some embodiments, the system includes an upload module, an accessory creation module, and a download module. The upload module may be configured to receive, responsive to a first user, a configuration of the business automation system of the first user. The accessory creation module may be configured to create, based on the configuration, an accessory comprising at least one of a solution set, a service board, and a project board. The download module may be configured to verify, responsive to a second user, the suitability of the accessory for the business automation system of the second user. The download module may be further configured to transmit the accessory to the second user.Type: ApplicationFiled: June 28, 2021Publication date: May 26, 2022Applicant: ConnectWise, LLC.Inventors: Arnold Bellini, III, Linda Brotherton, Gerwai Todd
-
Patent number: 11321647Abstract: Systems and methods of the present disclosure facilitate scheduling and managing a project. In some embodiments, the system includes a quoting module, a product data module, and a project planning module executing on at least one processor of a server. The product data module may be configured to store at least one product. The product stored in the project module may have a product class indicating that the product is a labor product, parts product, or agreements product. The system may be configured to copy products from the product data module to the quoting module. The system may be configured to also copy products from the product data module to the project planning module, and generate tasks for the project planning module based on the products.Type: GrantFiled: November 23, 2020Date of Patent: May 3, 2022Assignee: CONNECTWISE, LLCInventors: Arnold Bellini, III, Linda Brotherton, Robert Isaacs
-
Patent number: 11062242Abstract: The present disclosure facilitates interfacing between a sales management system and a project planning system. In some embodiments, the system includes an interface and schedule engine, both executing on a server. The interface can parse a sales order from the sales management system into products and project tasks within the products. The products can also include at least one of a labor product, a parts product, and an agreements product. The schedule engine can generate schedule tasks corresponding to the project tasks, determine a performance order of the schedule tasks, and combine the schedule tasks into schedule phases based on the performance order. The schedule engine can determine a performance order of the schedule phases and combine the schedule phases into a schedule component based on the performance order. The interface can transmit the schedule component to the project planning system for execution.Type: GrantFiled: June 21, 2019Date of Patent: July 13, 2021Assignee: ConnectWise LLCInventors: Arnold Bellini, III, Linda Brotherton, Robert Isaacs
-
Patent number: 11049057Abstract: Systems and methods of the present disclosure can facilitate a marketplace for a business automation system comprising at least one processor executing on a computing device. In some embodiments, the system includes an upload module, an accessory creation module, and a download module. The upload module may be configured to receive, responsive to a first user, a configuration of the business automation system of the first user. The accessory creation module may be configured to create, based on the configuration, an accessory comprising at least one of a solution set, a service board, and a project board. The download module may be configured to verify, responsive to a second user, the suitability of the accessory for the business automation system of the second user. The download module may be further configured to transmit the accessory to the second user.Type: GrantFiled: October 31, 2013Date of Patent: June 29, 2021Assignee: Connectwise, LLCInventors: Arnold Bellini, III, Linda Brotherton, Gerwai Todd
-
Publication number: 20210150452Abstract: Systems and methods of the present disclosure facilitate scheduling and managing a project. In some embodiments, the system includes a quoting module, a product data module, and a project planning module executing on at least one processor of a server. The product data module may be configured to store at least one product. The product stored in the project module may have a product class indicating that the product is a labor product, parts product, or agreements product. The system may be configured to copy products from the product data module to the quoting module. The system may be configured to also copy products from the product data module to the project planning module, and generate tasks for the project planning module based on the products.Type: ApplicationFiled: November 23, 2020Publication date: May 20, 2021Applicant: ConnectWise LLCInventors: Arnold Bellini, III, Linda Brotherton, Robert Isaacs
-
Publication number: 20210150435Abstract: Systems and methods of the present disclosure facilitate managing a business. In some embodiments, the system includes a product data module and a plurality of business process modules executing on at least one processor of a server. The product data module may be configured to store at least one product description. Responsive to a first user, the system may associate a product class with a first description. Responsive to a second user, the system may associate a first product description with a first of the business process modules. The system may be configured to select a second business process module based on the product class and update the second business process module with the first product description.Type: ApplicationFiled: November 23, 2020Publication date: May 20, 2021Applicant: Connectwise LLCInventors: Arnold Bellini, III, Linda Brotherton, Robert Isaacs