Patents by Inventor Ashutosh Adkar

Ashutosh Adkar has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Selection and initiation of IVR scripts by contact center agents
    Patent number: 8363796
    Abstract: Methods, devices and systems for selecting IVR script and initiating that IVR script are provided. More specifically, playback of an IVR script to a user of a client endpoint can be initiated by an agent at a content sharing endpoint selecting, dragging, and dropping a representation of that IVR script onto a representation of the voice communication session. After initiation of the IVR script, the agent can drop off of the call, leaving the IVR system to interact with the client endpoint without requiring further agent involvement.
    Type: Grant
    Filed: October 15, 2009
    Date of Patent: January 29, 2013
    Assignee: Avaya Inc.
    Inventors: Ashutosh Adkar, Amey Kulkarni, Paul Roller Michaelis, Anand Paithankar
  • Method and apparatus for unified interface for heterogeneous session management
    Patent number: 8358746
    Abstract: Methods, devices and systems for sharing content as part of a voice telephony session are provided. More specifically, content can be added to a voice communication session by selecting, dragging, and dropping a representation of that content onto a representation of the voice communication session. Where the selected content comprises an audio file, that content is played over the voice communication channel. Where the selected content comprises text, the text is converted to speech, and then played over the voice communication channel.
    Type: Grant
    Filed: October 15, 2009
    Date of Patent: January 22, 2013
    Assignee: Avaya Inc.
    Inventors: Ashutosh Adkar, Amey Kulkarni, Anand Paithankar
  • METHOD AND APPARATUS FOR UNIFIED INTERFACE FOR HETEROGENEOUS SESSION MANAGEMENT
    Publication number: 20110091022
    Abstract: Methods, devices and systems for sharing content as part of a voice telephony session are provided. More specifically, content can be added to a voice communication session by selecting, dragging, and dropping a representation of that content onto a representation of the voice communication session. Where the selected content comprises an audio file, that content is played over the voice communication channel. Where the selected content comprises text, the text is converted to speech, and then played over the voice communication channel.
    Type: Application
    Filed: October 15, 2009
    Publication date: April 21, 2011
    Applicant: AVAYA INC.
    Inventors: Ashutosh Adkar, Amey Kulkarni, Anand Paithankar
  • SELECTION AND INITIATION OF IVR SCRIPTS BY CONTACT CENTER AGENTS
    Publication number: 20110091021
    Abstract: Methods, devices and systems for selecting IVR script and initiating that IVR script are provided. More specifically, playback of an IVR script to a user of a client endpoint can be initiated by an agent at a content sharing endpoint selecting, dragging, and dropping a representation of that IVR script onto a representation of the voice communication session. After initiation of the IVR script, the agent can drop off of the call, leaving the IVR system to interact with the client endpoint without requiring further agent involvement.
    Type: Application
    Filed: October 15, 2009
    Publication date: April 21, 2011
    Applicant: Avaya Inc.
    Inventors: Ashutosh Adkar, Amey Kulkarni, Paul Roller Michaelis, Anand Paithankar