Patents by Inventor Avinoam Zelenko

Avinoam Zelenko has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • ANALYTICS DRIVEN ENGAGEMENT
    Publication number: 20150200822
    Abstract: Various embodiments relate to an engagement server and a related method of initiating an engagement between an agent device and a user device based on formed and modified engagement rules. In one embodiment, the engagement server can receive one or more third-party analytic reports and use them to form engagement rules that determine when the engagement server initiates an engagement between the agent device and user device. In some embodiments, the engagement server can also receive user interaction data from the user device to modify engagement rules to fit a particular user. In some embodiments, the engagement server can use the third-party analytic reports and/or user interaction data from a plurality of users to form a statistical model. The engagement server may then use the statistical model to form and/or modify the engagement rules.
    Type: Application
    Filed: December 15, 2014
    Publication date: July 16, 2015
    Inventors: Avinoam Zelenko, Vitaly Gordon, Arnon-Naftally Kehat, Matan Barak
  • Analytics driven engagement
    Patent number: 8943002
    Abstract: Various embodiments relate to an engagement server and a related method of initiating an engagement between an agent device and a user device based on formed and modified engagement rules. In one embodiment, the engagement server can receive one or more third-party analytic reports and use them to form engagement rules that determine when the engagement server initiates an engagement between the agent device and user device. In some embodiments, the engagement server can also receive user interaction data from the user device to modify engagement rules to fit a particular user. In some embodiments, the engagement server can use the third-party analytic reports and/or user interaction data from a plurality of users to form a statistical model. The engagement server may then use the statistical model to form and/or modify the engagement rules.
    Type: Grant
    Filed: March 6, 2012
    Date of Patent: January 27, 2015
    Assignee: Liveperson, Inc.
    Inventors: Avinoam Zelenko, Vitaly Gordon, Arnon-Naftally Kehat, Matan Barak
  • ANALYTICS DRIVEN ENGAGEMENT
    Publication number: 20130212497
    Abstract: Various embodiments relate to an engagement server and a related method of initiating an engagement between an agent device and a user device based on formed and modified engagement rules. In one embodiment, the engagement server can receive one or more third-party analytic reports and use them to form engagement rules that determine when the engagement server initiates an engagement between the agent device and user device. In some embodiments, the engagement server can also receive user interaction data from the user device to modify engagement rules to fit a particular user. In some embodiments, the engagement server can use the third-party analytic reports and/or user interaction data from a plurality of users to form a statistical model. The engagement server may then use the statistical model to form and/or modify the engagement rules.
    Type: Application
    Filed: March 6, 2012
    Publication date: August 15, 2013
    Applicant: LivePerson, Inc.
    Inventors: Avinoam Zelenko, Vitaly Gordon, Arnon-Naftally Kehat, Matan Barak