Abstract: Architecture that presents general presence information and in-meeting presence information as advanced state presence information in the roster of a virtual conference meeting or session. For example, one advanced state is showing a user that was invited to the session but that has not joined into the session. The advanced state presence information can also then show what the user is currently doing (e.g., offline, busy, etc.). Moreover, the advanced state presence information can show the communications state (e.g., audio) of the user such as free/busy information, call information, desktop locked (to attend to other activities), and so on.

Abstract: Techniques to automatically manage overlapping objects are described. An apparatus may include a context module operative to receive context information for a multimedia event, and determine various context parameters and control parameters for the multimedia event. The apparatus may further comprise a blending module communicatively coupled to the context module, the blending module operative to receive multiple media content streams for multiple media content views for the multimedia event, and blend the media content streams for the multiple media content views based on one or more control parameters to form a blended media content stream. Other embodiments are described and claimed.

Abstract: Systems and methods for remote assistance. A user computer is able to generate a ticket that includes temporary credentials for a remote assistance account of the user computer. The ticket is escalated to an expert, who activates the ticket and requests a connection with the user using the encrypted credentials. The user can accept this request if the credentials are validated and provide the expert with a view of the user's desktop. The expert, if necessary, can request control of the user computer and the user can either grant or deny this request. If granted, the user computer can unilaterally terminate the control that was provided to the expert. Because the credentials in the ticket are encrypted, the expert does not know the actual password to the remote assistance account and can only access the user computer interactively.

Abstract: The present interactive recording and playback technique provides the ability to archive the content, the discussions and the metadata of a meeting or similar event; then aggregate, search and annotate across this data; and finally edit, combine, or split various recordings to create new presentations. This interactive recording and playback technique provides rich productivity and innovation that is unavailable today.

Abstract: The present panoramic video technique embodied in the unified client provides panoramic video and other data from various sources for live web-based conferencing applications. In one embodiment, the panoramic video is provided by a panoramic collaboration and communication device, termed a RoundTable Device (RTD). The RTD is a collaboration tool with a 360-degree camera and a microphone or microphone array that, together with the unified client, delivers an immersive conferencing experience that extends the meeting room across multiple locations. This enables live network meeting scenarios that were not possible before.

Abstract: Systems and methods for remote assistance. A user computer is able to generate a ticket that includes temporary credentials for a remote assistance account of the user computer. The ticket is escalated to an expert, who activates the ticket and requests a connection with the user using the encrypted credentials. The user can accept this request if the credentials are validated and provide the expert with a view of the user's desktop. The expert, if necessary, can request control of the user computer and the user can either grant or deny this request. If granted, the user computer can unilaterally terminate the control that was provided to the expert. Because the credentials in the ticket are encrypted, the expert does not know the actual password to the remote assistance account and can only access the user computer interactively.

Abstract: Systems and methods for remote assistance. A user computer is able to generate a ticket that includes temporary credentials for a remote assistance account of the user computer. The ticket is escalated to an expert, who activates the ticket and requests a connection with the user using the encrypted credentials. The user can accept this request if the credentials are validated and provide the expert with a view of the user's desktop. The expert, if necessary, can request control of the user computer and the user can either grant or deny this request. If granted, the user computer can unilaterally terminate the control that was provided to the expert. Because the credentials in the ticket are encrypted, the expert does not know the actual password to the remote assistance account and can only access the user computer interactively.

Abstract: The present invention provides for a system and method facilitating configuration management. The system includes a configuration store that stores persisted configuration and/or dependency information associated with application(s), and, a configuration service component that manages access to the configuration store. The system can further include a configuration management engine (e.g., API) that allows client application(s) to access, query and/or modify setting(s). In accordance with an aspect of the present invention, application(s) submit an XML assembly manifest which comprises: the assembly identity, the application binaries, its dependencies etc. The manifest can also include a configuration section that declaratively specifies the persisted settings for the application. The configuration section includes an XSD-based schema that defines rich types for the settings and the settings themselves, and metadata for these settings including description and default values, manageability attributes (e.g.

Abstract: The present invention manages information about support incidents on a computer. The invention gathers information about a support incident, associates the support incident with a support channel, and collects current and historical information from the computer. Implementations of the invention may also package and send the gathered and collected information to a support vendor. The invention comprises methods of performing these tasks, systems that perform them, computer-readable media that contain computer-executable instructions that when executed perform the methods or provide the systems, and data structures stored on computer-readable media having fields that represent software objects useful in performing the methods or providing the systems.

Abstract: Systems and methods for remote assistance. A user computer is able to generate a ticket that includes temporary credentials for a remote assistance account of the user computer. The ticket is escalated to an expert, who activates the ticket and requests a connection with the user using the encrypted credentials. The user can accept this request if the credentials are validated and provide the expert with a view of the user's desktop. The expert, if necessary, can request control of the user computer and the user can either grant or deny this request. If granted, the user computer can unilaterally terminate the control that was provided to the expert. Because the credentials in the ticket are encrypted, the expert does not know the actual password to the remote assistance account and can only access the user computer interactively.