Abstract: An approach for regional firewall clustering for optimal state-sharing of different sites in a virtualized/networked (e.g., cloud) computing environment is provided. In a typical embodiment, each firewall in a given region is informed of its peer firewalls via a registration process with a centralized server. Each firewall opens up an Internet protocol (IP)-based communication channel to each of its peers in the region to share state table information. This allows for asymmetrical firewall flows through the network and allows routing protocols to ascertain the best path to a given destination without having to take firewall placement into consideration.

Abstract: A method for tracking the location of an individual can include selecting a first audio clip from a plurality of audio clips, wherein each audio clip comprises a different question for the individual and wherein a correct answer corresponds to each audio clip. The method can further include initiating a telephone call to a telephone of the individual at a desired location and playing the first audio clip for the individual via the telephone call. The method can further include receiving an oral response to the first audio clip from the individual via the telephone call and executing a speech recognition process upon the oral response. The method can further include comparing the oral response to a voice print of the individual and storing a record indicating that the individual is compliant if the oral response matches the correct answer and the oral response matches the voice print.

Abstract: In general, embodiments of the present invention provide an approach for evaluating a computer environment. Specifically, actual deployed components of the computer systems are discovered and cross-referenced against a pre-determined functional architecture to produce a new physical pattern model to determine whether critical functions within the computer environment are not implemented or whether deployed components within the computer environment are over or under capacity.

Abstract: A method and associated systems for a resource-utilization monitor with self-adjusting sample size. A processor monitors availability of a resource-limited entity by analyzing a set of samples that each identify, at the time the sample was recorded, an unused amount of resource available to the entity. The processor computes a Chi-square statistic of the sample set. If the statistic reveals that the number of samples in the sample set is too small to produce valid results, the processor adjusts the sample size to specify a larger number of samples and repeats these steps. If the number of samples is large enough to produce statistically valid results, the processor analyzes the sample set to determine whether the current amount of remaining resource is undesirably low, is likely to become undesirably low during a short-term period of time, or is likely to become undesirably low during a longer-term period of time.

Abstract: A method and associated systems for a resource-utilization monitor with self-adjusting sample size. A processor monitors availability of a resource-limited entity by analyzing a set of samples that each identify, at the time the sample was recorded, an unused amount of resource available to the entity. The processor computes a Chi-square statistic of the sample set. If the statistic reveals that the number of samples in the sample set is too small to produce valid results, the processor adjusts the sample size to specify a larger number of samples and repeats these steps. If the number of samples is large enough to produce statistically valid results, the processor analyzes the sample set to determine whether the current amount of remaining resource is undesirably low, is likely to become undesirably low during a short-term period of time, or is likely to become undesirably low during a longer-term period of time.

Abstract: In a method for managing assets in a computing environment, one or more processors identifying a first memory page in a listing of memory pages in a server. The method further includes one or more processors identifying a set of information that is associated with a life span of an asset, wherein the asset is a hardware asset or a software asset. The method further includes one or more processors determining a weighted rating for the asset based on the identified set of information that is associated with the life span of the asset. The method further includes one or more processors determining a replacement age for the asset based on the determined weighted rating for the asset. The method further includes one or more processors determining whether to provide an alert indicating information associated with replacing the asset.

Abstract: The present invention discloses a contact center with speaker identification and verification (SIV) capabilities. In the invention, a set of contact center components can provide automated interactive communications with callers, can provide queue management for callers waiting to communicate with live agents, and can provide skills based routing for assigning live agents to callers. The SIV component can analyze speech utterances to determine a speaker identify based upon biometric characteristics of the analyzed speech utterances. Additionally, the SIV component can process speech from contact center sessions. In one embodiment, the SIV component can prevent agent substitutions from occurring of which the call center is unaware. The SIV component can also be used to distinguish whether communication session content was spoken by a contact center agent or a caller.

Abstract: A method and associated systems for a resource-utilization monitor with self-adjusting sample size. A processor monitors availability of a resource-limited entity by analyzing a set of samples that each identify, at the time the sample was recorded, an unused amount of resource available to the entity. The processor computes a Chi-square statistic of the sample set. If the statistic reveals that the number of samples in the sample set is too small to produce valid results, the processor adjusts the sample size to specify a larger number of samples and repeats these steps. If the number of samples is large enough to produce statistically valid results, the processor analyzes the sample set to determine whether the current amount of remaining resource is undesirably low, is likely to become undesirably low during a short-term period of time, or is likely to become undesirably low during a longer-term period of time.

Abstract: A method for execution on a server for serving presence information, the method for providing dynamically loaded speech recognition parameters to a speech recognition engine, can be provided. The method can include storing at least one rule for selecting speech recognition parameters, wherein a rule comprises an if-portion including criteria and a then-portion specifying speech recognition parameters that must be used when the criteria is met. The method can further include receiving notice that a speech recognition session has been initiated between a user and the speech recognition engine. The method can further include selecting a first set of speech recognition parameters responsive to executing the at least one rule and providing to the speech recognition engine the first set of speech recognition parameters for performing speech recognition of the user.

Abstract: An approach for regional firewall clustering for optimal state-sharing of different sites in a virtualized/networked (e.g., cloud) computing environment is provided. In a typical embodiment, each firewall in a given region is informed of its peer firewalls via a registration process with a centralized server. Each firewall opens up an Internet protocol (IP)-based communication channel to each of its peers in the region to share state table information. This allows for asymmetrical firewall flows through the network and allows routing protocols to ascertain the best path to a given destination without having to take firewall placement into consideration.

Abstract: An approach for regional firewall clustering for optimal state-sharing of different sites in a virtualized/networked (e.g., cloud) computing environment is provided. In a typical embodiment, each firewall in a given region is informed of its peer firewalls via a registration process with a centralized server. Each firewall opens up an Internet protocol (IP)-based communication channel to each of its peers in the region to share state table information. This allows for asymmetrical firewall flows through the network and allows routing protocols to ascertain the best path to a given destination without having to take firewall placement into consideration.

Abstract: The present invention discloses a presence management system for a contact center including a presence server, a data store, and one or more watchers. The presence server can accept, manage, and distribute presence information using Session Initiation Protocol (SIP) based messages in conformance with an open standard, such as an Internet Engineering Task Force (IETF) based standard. The data store can be communicatively linked to the presence server and can be configured to store the presence information. The stored presence information can include presence information for multiple contact center agents, wherein for each agent the stored presence information includes an element for expertise of the associated agent. The watchers can subscribe to the presence information managed by the presence server. Each of the watchers can correspond to a unique expertise. The watcher associated with an expertise can watch presence information for all of the contact center agents having that expertise.

Abstract: A method and associated systems of automatic notification of isolation of a first networked device. In response to detecting that it is not being properly managed by a network-management means, the first networked device creates a notification message that identifies the problem and requests proper network management. The device then transmits this message to any other device or networked node that it can communicate with, along with a request that recipients try to forward the message to the network-management means. If a device that receives the message is able to forward the message successfully, the network-management means takes appropriate steps to begin properly managing the first networked device.

Abstract: An approach for regional firewall clustering for optimal state-sharing of different sites in a virtualized/networked (e.g., cloud) computing environment is provided. In a typical embodiment, each firewall in a given region is informed of its peer firewalls via a registration process with a centralized server. Each firewall opens up an Internet protocol (IP)-based communication channel to each of its peers in the region to share state table information. This allows for asymmetrical firewall flows through the network and allows routing protocols to ascertain the best path to a given destination without having to take firewall placement into consideration.

Abstract: The disclosed solution includes a method for dynamically switching modalities based upon inferred conditions in a dialog session involving a speech application. The method establishes a dialog session between a user and the speech application. During the dialog session, the user interacts using an original modality and a second modality. The speech application interacts using a speech modality only. A set of conditions indicative of interaction problems using the original modality can be inferred. Responsive to the inferring step, the original modality can be changed to the second modality. A modality transition to the second modality can be transparent the speech application and can occur without interrupting the dialog session. The original modality and the second modality can be different modalities; one including a text exchange modality and another including a speech modality.

Abstract: Determining and storing at least one validated results set in a global ontology database for future use by an entity that subscribes to the global ontology database. If global ontology data is stored in a global ontology database, attempt to determine a mapping between first and second ontologies. If a mapping between the first and second ontologies can be determined from the global ontology data, the mapping is validated and the validated mapping is defined as a validated results set. If global ontology data is not stored in a global ontology database or a mapping between the first and second ontologies can not be determined from global ontology data stored in the global ontology database, the first and second ontologies are unified by determining a mapping between the first and second ontologies, the mapping is validated and the validated mapping is defined as a validated results set.

Abstract: A method and system (40) for sharing speech processing resources (54) over a (communication network (21) for handling multiple client types (100, 101, etc.) and multiple media protocol types. The system can include a router (400) coupled to the communication network, a speech response system (500) coupled to the router, and a server (600) coupled to the speech response system and the router. The server can include at least one processor programmed to determine a media protocol and a client type of a client used for speech communication with the server, adapt at least one among encoding or decoding for the speech communication based on the media protocol and the client type, and dynamically and adaptively configure of the speech processing resources based on the media protocol and the client type.

Abstract: The present invention discloses an open contact center formed from multiple contact center components that conform to open standards and that intercommunicate utilizing open standards. The open contact center can provide automated interactive communications with callers, can provide queue management for callers waiting to communicate with live agents, can provide skills based routing for assigning live agents to callers based upon skills of the live agents and skills needed by the callers, and can provide tooling for provisioning and monitoring the live agents. In one configuration, the contact center components can execute within a middleware solution, such as WEBSPHERE, that has IP Multimedia Subsystem capability. Additionally, the contact center components can be implemented as service oriented architecture (SOA) components that communicate over an enterprise service bus (ESB).

Abstract: The present solution includes a real-time automated communication method. In the method, a real-time communication session can be established between a text exchange client and a speech application. A translation table can be identified that includes multiple entries, each entry including a text exchange item and a corresponding conversational translation item. A text exchange message can be received that was entered into a text exchange client. Content in the text exchange message that matches a text exchange item in the translation table can be substituted with a corresponding conversational item. The translated text exchange message can be sent as input to a voice server. Output from the voice server can be used by the speech application, which performs an automatic programmatic action based upon the output.

Abstract: A method, system and computer program for assessing the quality of a call recipient response during an interactive voice dialog. Embodiments of the present invention address deficiencies of the art in respect to biometric analysis and provide a novel and non-obvious method, system and computer program product for call center agent quality assurance using biometric technologies. A solution for automated monitoring of call center agents' skill, mood, professionalism and behavior using biometric technologies and for providing appropriate action to improve customer handling and satisfaction is provided. The solution provides an automated method for detecting potential problems and preemptively taking action to provide consistent, quality customer service.