Patents by Inventor Balaji Sundara

Balaji Sundara has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • BIOPRODUCTION OF ENANTIOPURE (R)- AND (S)-2-PHENYLGLYCINOL FROM STYRENE AND RENEWABLE FEEDSTOCKS VIA ARTIFICIAL ENZYME CASCADE
    Publication number: 20240052394
    Abstract: Disclosed herein are methods of bioproduction of enantiomerically pure or enantiomerically enriched 2-phenylglycinol or a derivative thereof by multiple enzyme-catalyzed chemical transformations in a one-pot reaction system.
    Type: Application
    Filed: December 6, 2021
    Publication date: February 15, 2024
    Inventors: Zhi Li, Balaji Sundara Sekar, Benedict Ryan Lukito
  • Method and system for transferring an automatic call distributor call
    Patent number: 8442208
    Abstract: A method for transferring an automatic call distributor call includes receiving from a caller a call for distribution to one of a plurality of agents and distributing the call to a first agent of the plurality of agents for handling. The method includes receiving a transfer request to transfer the call to a supervisor and selecting an available supervisor to receive the call. The available supervisor comprises a supervisor not in an uninterruptible state. The method includes transferring the call to the selected available supervisor.
    Type: Grant
    Filed: August 23, 2005
    Date of Patent: May 14, 2013
    Assignee: Cisco Technology, Inc.
    Inventors: Shmuel Shaffer, Balaji Sundara, Labhesh Patel, Denise G. Caballero-McCann
  • Supervisor intercept for teleagent voice over internet protocol communications
    Patent number: 8254557
    Abstract: A system for transferring a call from one teleagent to another in response to a loss of voice quality in a voice over Internet protocol (VoIP) communication system. Network parameters that affect voice quality over broadband connections are detected manually or automatically and an alert is generated. In response to the alert, a supervisor can transfer the call in progress to a second agent so that a better communication link can be provided and voice quality restored. Such transfer can be seamless to the caller. In different embodiments, transfer, or intercept, can occur manually or automatically (e.g., without supervisor intervention).
    Type: Grant
    Filed: July 20, 2005
    Date of Patent: August 28, 2012
    Assignee: Cisco Technology, Inc.
    Inventors: Shmuel Shaffer, Balaji Sundara
  • Method and system for transferring an automatic call distributor call
    Publication number: 20070064913
    Abstract: A method for transferring an automatic call distributor call includes receiving from a caller a call for distribution to one of a plurality of agents and distributing the call to a first agent of the plurality of agents for handling. The method includes receiving a transfer request to transfer the call to a supervisor and selecting an available supervisor to receive the call. The available supervisor comprises a supervisor not in an uninterruptible state. The method includes transferring the call to the selected available supervisor.
    Type: Application
    Filed: August 23, 2005
    Publication date: March 22, 2007
    Inventors: Shmuel Shaffer, Balaji Sundara, Labhesh Patel, Denise Caballero-McCann
  • Supervisor intercept for teleagent voice over internet protocol communications
    Publication number: 20070019618
    Abstract: A system for transferring a call from one teleagent to another in response to a loss of voice quality in a voice over Internet protocol (VoIP) communication system. Network parameters that affect voice quality over broadband connections are detected manually or automatically and an alert is generated. In response to the alert, a supervisor can transfer the call in progress to a second agent so that a better communication link can be provided and voice quality restored. Such transfer can be seamless to the caller. In different embodiments, transfer, or intercept, can occur manually or automatically (e.g., without supervisor intervention).
    Type: Application
    Filed: July 20, 2005
    Publication date: January 25, 2007
    Applicant: Cisco Technology, Inc.
    Inventors: Shmuel Shaffer, Balaji Sundara