Abstract: A predictive call routing system that includes a real-time decision engine to receive information about a customer and identify a skill that is useful for providing service to the caller. The decision engine identifies the skill by generating scores for a plurality of statistical models using the statistical models and parameters associated with the caller, each statistical model representing a correlation between a subset of parameters and an action that may be performed or requested to be performed by the caller, the score for each statistical model being generated using the statistical model and the subset of parameters associated with the statistical model, and identifies a skill based on the scores. The system includes a call router to route a call from the customer to a representative who has the skill.

Abstract: A system for adjusting audiovisual content having a server including a receiver for receiving a first content from a media source, a first circuitry configured to generate a second content based on the first content, the second content having multiple audio channels, a first transceiver for sending the second content to one or more clients, each client including a second transceiver for receiving the second content, and a second circuitry configured to generate a third content based on the second content and provide the third content to an audio device, wherein the second circuitry is configured to provide a graphical user interface to a user, the graphical user interface having a plurality of icons representing the user and the multiple audio channels, wherein movement of any of the plurality of icons will alter the second content.

Abstract: A system for adjusting audiovisual content having a server including a receiver for receiving a first content from a media source, a first circuitry configured to generate a second content based on the first content, the second content having multiple audio channels, a first transceiver for sending the second content to one or more clients, each client including a second transceiver for receiving the second content, and a second circuitry configured to generate a third content based on the second content and provide the third content to an audio device, wherein the second circuitry is configured to provide a graphical user interface to a user, the graphical user interface having a plurality of icons representing the user and the multiple audio channels, wherein movement of any of the plurality of icons will alter the second content.

Abstract: A system for adjusting audiovisual content having a server including a receiver for receiving a first content from a media source, a first circuitry configured to generate a second content based on the first content, the second content having multiple audio channels, a first transceiver for sending the second content to one or more clients, each client including a second transceiver for receiving the second content, and a second circuitry configured to generate a third content based on the second content and provide the third content to an audio device, wherein the second circuitry is configured to provide a graphical user interface to a user, the graphical user interface having a plurality of icons representing the user and the multiple audio channels, wherein movement of any of the plurality of icons will alter the second content.

Abstract: A predictive call routing system that includes a real-time decision engine to receive information about a customer and identify a skill that is useful for providing service to the caller. The decision engine identifies the skill by generating scores for a plurality of statistical models using the statistical models and parameters associated with the caller, each statistical model representing a correlation between a subset of parameters arid an action that may be performed or requested to be performed by the caller, the score for each statistical model being generated using the statistical model and the subset of parameters associated with the statistical model, and identifies a skill based on the scores. The system includes a call router to route a call from the customer to a representative who has the skill.

Abstract: A system for adjusting audiovisual content having a server including a receiver for receiving a first content from a media source, a first circuitry configured to generate a second content based on the first content, the second content having multiple audio channels, a first transceiver for sending the second content to one or more clients, each client including a second transceiver for receiving the second content, and a second circuitry configured to generate a third content based on the second content and provide the third content to an audio device, wherein the second circuitry is configured to provide a graphical user interface to a user, the graphical user interface having a plurality of icons representing the user and the multiple audio channels, wherein movement of any of the plurality of icons will alter the second content.