Abstract: Methods and systems are provided for routing incoming customer service requests directly to the most appropriate destination within a call center without requiring customer knowledge of a specific telephone number or extension to call and without requiring the customer to select from a series of menus. The receiving location or inbound call center accepts a voice call from a customer. The incoming voice call includes an associated data stream. This data stream is processed by the inbound call center and is used to route the call to the appropriate destination or customer service representative, for example a specific person, a department, a subsidiary, an individual either working within a facility or working outside the facility, a subcontractor and combinations thereof. Additional functionality is provided by including additional data, e.g. data in addition to routing data, along with voice data.

Abstract: A system includes at least one router for routing email messages from a sender node to a destination node; a system memory; a network interface; a database; and a processor configured for: extracting the delivery path information from the email message; determining a network path for the email message using delivery path information; comparing the delivery path information with the plurality of prior delivery paths; determining a measure of similarity between the network path of the received email message and one or more of the plurality of prior email paths; and determining a spam score for the email received, based on the measure of similarity.

Abstract: Methods and systems are provided for routing incoming customer service requests directly to the most appropriate destination within a call center without requiring customer knowledge of a specific telephone number or extension to call and without requiring the customer to select from a series of menus. The receiving location or inbound call center accepts a voice call from a customer. The incoming voice call includes an associated data stream. This data stream is processed by the inbound call center and is used to route the call to the appropriate destination or customer service representative, for example a specific person, a department, a subsidiary, an individual either working within a facility or working outside the facility, a subcontractor and combinations thereof. Additional functionality is provided by including additional data, e.g. data in addition to routing data, along with voice data.

Abstract: Methods and systems are provided for routing incoming customer service requests directly to the most appropriate destination within a call center without requiring customer knowledge of a specific telephone number or extension to call and without requiring the customer to select from a series of menus. The receiving location or inbound call center accepts a voice call from a customer. The incoming voice call includes an associated data stream. This data stream is processed by the inbound call center and is used to route the call to the appropriate destination or customer service representative, for example a specific person, a department, a subsidiary, an individual either working within a facility or working outside the facility, a subcontractor and combinations thereof. Additional functionality is provided by including additional data, e.g. data in addition to routing data, along with voice data.

Abstract: The exemplary embodiments of the present invention provide a method for searching a metadata repository and visualizing the results of the search, wherein the metadata in the metadata repository is associated with a plurality of media content, and wherein each media content including at least one audio track. The method comprises retrieving the media contents used to generate the metadata terms satisfying a search criteria, and generating a ranked list of search results. The method further includes visualizing the ranked list of media contents, and displaying relevant metadata and corresponding associations for the media contents to enable navigation of the at least one audio track included in the media contents.

Abstract: The exemplary embodiments of the present invention provide a method for generating an annotation for media content, that includes retrieving a media content subset from a media content source, saving the received media content subset at a computing system, and generating an annotation for association with the media content subset using the computing system. The method further includes associating the annotation with media content to facilitate the visualization and navigation of the media content and adding the annotation to at least one annotation repository designed for efficient retrieval of annotation elements.

Abstract: The exemplary embodiments of the present invention provide a method for generating metadata for media content that includes a digital media file and includes retrieving a media content subset from a media content source, saving the received media content subset at a computing system, and generating metadata by processing the media content using the computing system. The method further includes associating generated metadata with media content to facilitate the visualization and navigation of the media content, and adding the metadata to at least one metadata repository designed for efficient retrieval of metadata elements.

Abstract: The exemplary embodiments of the present invention provide a method for generating an annotation for media content, that includes retrieving a media content subset from a media content source, saving the received media content subset at a computing system, and generating an annotation for association with the media content subset using the computing system. The method further includes associating the annotation with media content to facilitate the visualization and navigation of the media content and adding the annotation to at least one annotation repository designed for efficient retrieval of annotation elements.

Abstract: The exemplary embodiments of the present invention provide a method for searching a metadata repository and visualizing the results of the search, wherein the metadata in the metadata repository is associated with a plurality of media content, and wherein each media content including at least one audio track. The method comprises retrieving the media contents used to generate the metadata terms satisfying a search criteria, and generating a ranked list of search results. The method further includes visualizing the ranked list of media contents, and displaying relevant metadata and corresponding associations for the media contents to enable navigation of the at least one audio track included in the media contents.

Abstract: The exemplary embodiments of the present invention provide a method for searching an annotation repository and visualizing the results of the search, wherein the annotation in the annotation repository is associated with a plurality of media content. The method includes retrieving the media contents used to generate the metadata terms satisfying a search criteria and generating a ranked list of search results. The method further includes visualizing the ranked list of media contents and displaying relevant annotation and corresponding metadata associations for the media contents to enable navigation of the media contents.

Abstract: The exemplary embodiments of the present invention provide a method for generating metadata for media content that includes a digital media file and includes retrieving a media content subset from a media content source, saving the received media content subset at a computing system, and generating metadata by processing the media content using the computing system. The method further includes associating generated metadata with media content to facilitate the visualization and navigation of the media content, and adding the metadata to at least one metadata repository designed for efficient retrieval of metadata elements.

Abstract: A system includes at least one router for routing email messages from a sender node to a destination node; a system memory; a network interface; a database; and a processor configured for: extracting the delivery path information from the email message; determining a network path for the email message using delivery path information; comparing the delivery path information with the plurality of prior delivery paths; determining a measure of similarity between the network path of the received email message and one or more of the plurality of prior email paths; and determining a spam score for the email received, based on the measure of similarity.

Abstract: Improved discovery techniques are provided. For example, in one aspect of the invention, a technique for making providers of a particular kind of data available to an application program includes the following steps/operations. The technique discovers whether one or more data providers are capable of providing the particular kind of data, wherein a discovered data provider is either a connected data provider or a virtual data provider. When a data provider capable of providing the particular kind of data is discovered and the discovered data provider is a virtual data provider, the technique instantiates the virtual data provider. When a data provider capable of providing the particular kind of data is discovered, the technique makes a data-provider handle for the discovered data provider available to the application program, with a common interface.

Abstract: A method includes steps of receiving an email message comprising a plurality of packets and delivery-path information; determining a path for the email using the delivery-path information; comparing the path with a plurality of prior email paths; determining a measure of similarity between the path of the email received and one or more of the plurality of prior email paths; and determining a spam score for the email received, based on the measure of similarity. Other embodiments include a computer readable medium comprising computer code for performing the above function and an information processing system including a processor configured (i.e., hard-wired or programmed) to perform the method.

Abstract: Methods and systems are provided for routing incoming customer service requests directly to the most appropriate destination within a call center without requiring customer knowledge of a specific telephone number or extension to call and without requiring the customer to select from a series of menus. The receiving location or inbound call center accepts a voice call from a customer. The incoming voice call includes an associated data stream. This data stream is processed by the inbound call center and is used to route the call to the appropriate destination or customer service representative, for example a specific person, a department, a subsidiary, an individual either working within a facility or working outside the facility, a subcontractor and combinations thereof. Additional functionality is provided by including additional data, e.g. data in addition to routing data, along with voice data.

Abstract: A method includes steps of receiving an email message comprising a plurality of packets and delivery-path information; determining a path for the email using the delivery-path information; comparing the path with a plurality of prior email paths; determining a measure of similarity between the path of the email received and one or more of the plurality of prior email paths; and determining a spam score for the email received, based on the measure of similarity. Other embodiments include a computer readable medium comprising computer code for performing the above function and an information processing system including a processor configured (i.e., hard-wired or programmed) to perform the method.

Abstract: Methods and systems are provided for routing incoming customer service requests directly to the most appropriate destination within a call center without requiring customer knowledge of a specific telephone number or extension to call and without requiring the customer to select from a series of menus. The receiving location or inbound call center accepts a voice call from a customer. The incoming voice call includes an associated data stream. This data stream is processed by the inbound call center and is used to route the call to the appropriate destination or customer service representative, for example a specific person, a department, a subsidiary, an individual either working within a facility or working outside the facility, a subcontractor and combinations thereof. Additional functionality is provided by including additional data, e.g. data in addition to routing data, along with voice data.

Abstract: Improved discovery techniques are provided. For example, in one aspect of the invention, a technique for making providers of a particular kind of data available to an application program includes the following steps/operations. The technique discovers whether one or more data providers are capable of providing the particular kind of data, wherein a discovered data provider is either a connected data provider or a virtual data provider. When a data provider capable of providing the particular kind of data is discovered and the discovered data provider is a virtual data provider, the technique instantiates the virtual data provider. When a data provider capable of providing the particular kind of data is discovered, the technique makes a data-provider handle for the discovered data provider available to the application program, with a common interface.

Abstract: A method to verify standards conformance for a server application, in accordance with the present invention includes the steps of providing configuration information and a sequence of test commands to the server application with response requirements for expected responses associated with each of the commands, issuing at least one of the commands from the sequence to the server application, receiving at least one response from the server application and comparing the at least one response with expected responses for performing compliance testing based on the response requirements. Systems for conformance testing are also included.