Patents by Inventor Benjamin Goos

Benjamin Goos has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Data access system for representatives
    Patent number: 11758039
    Abstract: Embodiments described herein disclose methods and systems for providing selective data access to representatives. In some embodiments, the system can monitor a call between a user and a representative regarding a subject matter. The user can have an associated profile with data, and the data can be locked such that the representative cannot access the data. During the conversation between the representative and the user, the system can continuously convert both parties' speech into text. The system can determine an intent of the call based on the text and unlock a portion of the data about the user based on the determined intent of the call. Only the unlocked portion of the data is displayed to the representative.
    Type: Grant
    Filed: November 10, 2021
    Date of Patent: September 12, 2023
    Assignee: United Services Automobile Association (USAA)
    Inventors: Andrew L. Anaruk, Patrick Adam, Benjamin Goos, Gabriel Carlos Fernandez, Ana Maldonado
  • Data access system for representatives
    Patent number: 11206329
    Abstract: Embodiments described herein disclose methods and systems for providing selective data access to representatives. In some embodiments, the system can monitor a call between a user and a representative regarding a subject matter. The user can have an associated profile with data, and the data can be locked such that the representative cannot access the data. During the conversation between the representative and the user, the system can continuously convert both parties' speech into text. The system can determine an intent of the call based on the text and unlock a portion of the data about the user based on the determined intent of the call. Only the unlocked portion of the data is displayed to the representative.
    Type: Grant
    Filed: January 7, 2021
    Date of Patent: December 21, 2021
    Assignee: United Services Automobile Association (USAA)
    Inventors: Andrew L. Anaruk, Patrick Adam, Benjamin Goos, Gabriel Carlos Fernandez, Ana Maldonado
  • Data access system for representatives
    Patent number: 10917516
    Abstract: Embodiments described herein disclose methods and systems for providing selective data access to representatives. In some embodiments, the system can monitor a call between a user and a representative regarding a subject matter. The user can have an associated profile with data, and the data can be locked such that the representative cannot access the data. During the conversation between the representative and the user, the system can continuously convert both parties' speech into text. The system can determine an intent of the call based on the text and unlock a portion of the data about the user based on the determined intent of the call. Only the unlocked portion of the data is displayed to the representative.
    Type: Grant
    Filed: December 6, 2019
    Date of Patent: February 9, 2021
    Assignee: United Services Automobile Association (USAA)
    Inventors: Andrew L. Anaruk, Patrick Adam, Benjamin Goos, Gabriel Carlos Fernandez, Ana Maldonado