Abstract: A method and system for reporting data from a spoken dialog service is disclosed. The method comprises extracting data regarding user dialogs using a dialog logging module in the spoken dialog service, analyzing the data to identify trends and reporting the trends. The data may be presented in a visual form for easier consumption. The method may also relate to identifying data within the control or outside the control of a service provider that is used to adjust the spoken dialog service to maximize customer retention.

Abstract: A method and system for reporting data from a spoken dialog service is disclosed. The method comprises extracting data regarding user dialogs using a dialog logging module in the spoken dialog service, analyzing the data to identify trends and reporting the trends. The data may be presented in a visual form for easier consumption. The method may also relate to identifying data within the control or outside the control of a service provider that is used to adjust the spoken dialog service to maximize customer retention.

Abstract: Systems, methods, and programs, for evaluating audio messages store a model that may include language patterns, audio patterns, and/or metafeatures that indicate a likelihood that the audio message is a spam message or a non-spam message and compare the content of the input audio message with the model. Based on the comparison, the systems, methods, and programs identify the input audio message as a spam message or a non-spam message.

Abstract: A method and system for associating concurrent communication sessions. First and second communication sessions are established. The first and second communication session correspond to a common user account and are active concurrently. The first and second communication sessions are associated with each other to share data between the first and second communication sessions. The first and second communication sessions can be data network and telephone communication sessions established by a web server and a telephony network server, respectively. An application server can connect the web server and the telephony server to associate the data network and telephone communication sessions and share data between the data network and telephone network communication sessions.

Abstract: A trust propagation system is disclosed that propagates trust data based on established trust relationships. The trust system may automatically propagate trust data between parties A and C based on trust relationships with a common party B. Trust data may include authentication data such as biometric data, encryption data, passwords, etc. that may be used to conduct exclusive communications.

Abstract: A trust propagation system is disclosed that propagates trust data based on established trust relationships. The trust system may automatically propagate trust data between parties A and C based on trust relationships with a common party B. Trust data may include authentication data such as biometric data, encryption data, passwords, etc. that may be used to conduct exclusive communications.

Abstract: A system and method are provided for notifying a user of a change to a record in a business record directory, based on user specified contact information and preferences. A significance engine determines if identified business record directory changes warrant message generation and delivery to requesting users.

Abstract: A system and method are provided for augmenting information on business directory databases and communicating with businesses is disclosed. Using the enriched business directory database and Web mining technology, customized email message are sent inviting businesses to enter their enriched business information into the directory or even subscribe to other paid services provided by the directory service.

Abstract: Disclosed are systems, methods and computer-readable media for enabling speech processing in a user interface of a device. The method includes receiving an indication of a field and a user interface of a device, the indication also signaling that speech will follow, receiving the speech from the user at the device, the speech being associated with the field, transmitting the speech as a request to public, common network node that receives and processes speech, processing the transmitted speech and returning text associated with the speech to the device and inserting the text into the field. Upon a second indication from the user, the system processes the text in the field as programmed by the user interface. The present disclosure provides a speech mash up application for a user interface of a mobile or desktop device that does not require expensive speech processing technologies.

Abstract: A method and system including receiving a communication from a source, the communication including a request to connect to a destination, connecting, via a communication link, to the destination, detecting an event on the communication link to the destination, and connecting the source to the destination after detecting the event.

Abstract: A method and apparatus for providing a private broadcast channel service, e.g., a virtual closed circuit television service, on packet networks such as Service over Internet Protocol (SoIP) networks are disclosed. For example, a customer subscribes to the private broadcast channel service for a group having a plurality of confirmed members who have confirmed their desire to participate. The network service provider enables one or more of the group members to upload media content to the service provider's network. The service provider then broadcasts the uploaded media content to all the confirmed members such that each confirmed member may view the media content by simply tuning to the appropriate channel assigned for the private broadcast channel service.

Abstract: A method and system are provided for automatically selecting advertisements for placement in media content segments such as video segments. The method utilizes a classification engine to analyze values of a feature set extracted from the video segment, and to select one or more categories of advertisements to place in the segment. The classification engine is trainable using training data such as historical video segments in which advertisements were placed manually, and using performance data measuring the effectiveness of past advertisement placement in particular segments.

Abstract: A method and apparatus for providing a relevant content delivery service on networks such as packet networks, e.g., Voice over Internet Protocol (VoIP) and Service over Internet Protocol (SoIP) networks are disclosed. For example, the present method receives a request to initiate a call from a calling party to a called party. The method then establishes a communication connection between the calling party and the called party and a communication connection to a speech recognizer. The method monitors a conversation between the calling party and the called party using the speech recognizer for detecting one or more verbal triggers. Finally, the method delivers relevant content that is associated with any detected verbal triggers to the calling party and/or the called party.

Abstract: A method and system for user to user targeted advertising using a digital television delivery service, such as Internet Protocol Television (IPTV) or digital cable. Content is received and delivery information is specified via an IP network. The content is then delivered as advertising content based on the delivery information to at least one targeted user as part of a digital data stream. The advertising content and delivery information can be input by a user through a web interface.

Abstract: A method and system for sensing and reporting various types of user presence using “buddy list” applications. A buddy list client senses various types of user presence of a user and sends status information corresponding to the sensed user presence to a server. The buddy list client also receives status information from the server corresponding to various types of user presence information of buddies, and displays a buddy list indicating the various types of user presence information of the buddies. This can be implemented on an IPTV client in order to sense and display presence information relating to a user watching television.

Abstract: Method and apparatus for invoking multimodal interaction in a VOIP call is described. In one example, handling a call at a first client device in a packet network is described. The first client device obtains device capabilities of a second client device in response to the call. The device capabilities are processed to determine whether the second client device is capable of graphical display or graphical interaction. If so, the first client device follows a multimodal call flow. Otherwise, the first client device follows a voice-only call flow.

Abstract: A method and apparatus for providing a click-to-talk service for advertisements carried over packet networks such as digital cable networks, Voice over Internet Protocol (VoIP) and Service over Internet Protocol (SoIP) networks are disclosed. For example, an enterprise customer subscribes to a service with a service provider that provides a click-to-talk feature with its advertisements on television channels. In one embodiment, the network service provider obtains meta-information from a video content and transmits the meta-information and the video content to a set-top box. The network service provider also enables consumers while viewing the advertisements to click on their remote control to initiate a call to talk to the advertising enterprise entity. Thus, when the consumer clicks-to-talk to the enterprise entity, the network service provider enables the consumer to reach the enterprise entity immediately.

Abstract: Method and apparatus for maintaining state information on a client device configured for voice-over-internet protocol (VOIP) communication is described. In one example, a VOIP call between the client device and an endpoint device through a packet network is established. State information is sent from the client device to the endpoint device during the VOIP call. The state object having the state information embedded therein is received from the endpoint device at the client device. The state object is stored in the client device. The state object may be retrieved from the client device during the VOIP call or a subsequent VOIP call in response to an authenticated request from the endpoint device. Alternatively, the state object may be retrieved from the client device during a subsequent web session in response to an authenticated request from a host.

Abstract: A method is provided for subscriber-related call log information for a plurality of distributed services from a remotely accessible consolidating server. The distributed services include at least a plain old telephone service, a wireless service, and a long distance telephone service. The call log information for the plurality of services is received in the consolidating server from a network. The call log information may be stored in the server as a consolidated list sorted by at least one of name of a remote party, remote party telephone number, time of call, remote party mailing address, remote party e-mail address, and/or a remote number identifier. The consolidated list is communicated to a remote location responsive to a subscriber request. Such a remote location can be a general purpose computing device equipped with a web browser, an Internet-enabled phone, or a similar device. A transfer-hub may store the call log information.

Abstract: An arrangement for allowing “hands-free” access to DTMF-controlled systems, such as one's voice mail messaging systems, utilizes a speech-to-DTMF tone application that monitors the communication between the user and the DTMF-controlled system. A speech recognition unit is utilized to retrieve certain voice commands (e.g., “next”, “skip”, “repeat”, “forward”, etc.) when uttered by the user. The application then translates the received commands into the proper DTMF tone sequence used by the DTMF-controlled system and transmits the DTMF tones to the system. The application is particularly useful in the cell phone environment and avoids the necessity of the user to constantly switch between using the keypad and listening to messages/commands from the system.