Patents by Inventor Benjamin P. Davenport

Benjamin P. Davenport has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Service quality monitoring system and method
    Patent number: 6901536
    Abstract: The present invention enables a software manufacturer to gain prompt, precise and comprehensive knowledge about how customers actually use a software program. The present invention is accomplished by using an instrumented application, or software program that has been adapted to measure predetermined parameters about the usage, performance or status of a local computer system while in operation. Upon execution, the instrumented application initiates an instrumentation session, measures predetermined parameter(s), obtains a value and stores the parameter(s) and the value as a data point on the computer system. All of the data points collected within a session are saved in a session file on the computer when the instrumentation session ends.
    Type: Grant
    Filed: December 3, 2001
    Date of Patent: May 31, 2005
    Assignee: Microsoft Corporation
    Inventor: Benjamin P. Davenport
  • Service quality monitoring system and method
    Publication number: 20020198976
    Abstract: The present invention enables a software manufacturer to gain prompt, precise and comprehensive knowledge about how customers actually use a software program. The present invention is accomplished by using an instrumented application, or software program that has been adapted to measure predetermined parameters about the usage, performance or status of a local computer system while in operation. Upon execution, the instrumented application initiates an instrumentation session, measures predetermined parameter(s), obtains a value and stores the parameter(s) and the value as a data point on the computer system. All of the data points collected within a session are saved in a session file on the computer when the instrumentation session ends.
    Type: Application
    Filed: December 3, 2001
    Publication date: December 26, 2002
    Applicant: Microsoft Corporation
    Inventor: Benjamin P. Davenport