Patents by Inventor Bernard Roubaud

Bernard Roubaud has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Services via a conference bridge
    Patent number: 9253329
    Abstract: Embodiments of the present invention pertain to an apparatus, a method, and a computer program configured to transmit messages between a plurality of devices during a conference call and connect the plurality of devices to a service provider based on a request for at least one service. The transmitted messages can be audio messages or audio and video messages.
    Type: Grant
    Filed: November 28, 2011
    Date of Patent: February 2, 2016
    Assignee: West Corporation
    Inventors: Mark J. Pettay, Myron P. Sojka, Hendryanto Rilantono, Mark Steven Jarzynka, Gregory Stuart Cardin, Bernard Roubaud
  • Global interpreter/translation services via conference bridge
    Patent number: 9036809
    Abstract: Embodiments of the present invention pertain to an apparatus, method, and a computer program configured to connect a translator located in a remote area to a conference holding area, and also connect a customer and customer service representative to the translator in order for the translator to translate between the customer service representative and the customer, when the customer services representative determines that a translator is needed.
    Type: Grant
    Filed: August 8, 2013
    Date of Patent: May 19, 2015
    Assignee: West Corporation
    Inventors: Mark J. Pettay, Myron P. Sojka, Mark Steven Jarzynka, Gregory Stuart Cardin, Hendryanto Rilantono, Bernard Roubaud
  • Apparatus and method for connecting a translator and a customer
    Patent number: 9025760
    Abstract: An apparatus, method, and computer-program are provided to receive a request to connect a translator to a conference call holding area, and transmit a request to the translator for a personal identification number prior to connecting the translator to the conference call holding area. Upon verification of the person identification number, the translator is connected to the conference call holding area.
    Type: Grant
    Filed: November 28, 2011
    Date of Patent: May 5, 2015
    Assignee: West Corporation
    Inventors: Mark J. Pettay, Myron P. Sojka, Hendryanto Rilantono, Mark Steve Jarzynka, Gregory Stuart Cardin, Bernard Roubaud
  • Global interpreter/translation services via conference bridge
    Patent number: 8520833
    Abstract: Embodiments of the present invention pertain to an apparatus, method, and a computer program configured to connect a translator located in a remote area to a conference holding area, and also connect a customer and customer service representative to the translator in order for the translator to translate between the customer service representative and the customer, when the customer services representative determines that a translator is needed.
    Type: Grant
    Filed: June 10, 2011
    Date of Patent: August 27, 2013
    Assignee: West Corporation
    Inventors: Mark J. Pettay, Myron P. Sojka, Mark Steven Jarzynka, Gregory Stuart Cardin, Hendryanto Rilantono, Bernard Roubaud