Patents by Inventor Bhanu Prasad Suravarapu

Bhanu Prasad Suravarapu has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for interacting with customer contact center over a mobile device
    Patent number: 10122858
    Abstract: A system and method for processing interaction requests includes a computer system that receives over a data channel from an end user device accessible to the customer, a request for an interaction. The request includes data from an application running on the end user device. The data is stored by the computer system upon receipt. When a voice call from a telephony device accessible to the customer is received, a voice media session is established with the telephony device over a voice channel. The data is identified based on information associated with the voice call. A contact center resource is further identified for routing the voice call. The data is attached to a request to route the call to the identified contact center resource.
    Type: Grant
    Filed: April 10, 2017
    Date of Patent: November 6, 2018
    Inventors: Vladislav Baranovsky, Vladimir Mezhibovsky, Anton Brazhnyk, Gregory Jacob Duclos, David H. Anderson, Ernesto Garcia Garcia, William Edward James, Sonja Hoffman Hemelrijk, Bhanu Prasad Suravarapu, Jean-Marc Taillant
  • SYSTEM AND METHOD FOR INTERACTING WITH CUSTOMER CONTACT CENTER OVER A MOBILE DEVICE
    Publication number: 20170223188
    Abstract: A system and method for processing interaction requests includes a computer system that receives over a data channel from an end user device accessible to the customer, a request for an interaction. The request includes data from an application running on the end user device. The data is stored by the computer system upon receipt. When a voice call from a telephony device accessible to the customer is received, a voice media session is established with the telephony device over a voice channel. The data is identified based on information associated with the voice call. A contact center resource is further identified for routing the voice call. The data is attached to a request to route the call to the identified contact center resource.
    Type: Application
    Filed: April 10, 2017
    Publication date: August 3, 2017
    Inventors: Vladislav Baranovsky, Vladimir Mezhibovsky, Anton Brazhnyk, Gregory Jacob Duclos, David H. Anderson, Ernesto Garcia Garcia, William Edward James, Sonja Hoffman Hemelrijk, Bhanu Prasad Suravarapu, Jean-Marc Taillant
  • System and method for access number distribution in a contact center
    Patent number: 9531878
    Abstract: Embodiments of the present invention are directed to a system and method for processing interaction requests from a customer. A computer system receives over a data channel from an end user device accessible to the customer, a request for an interaction. The request includes data from an application running on the mobile device. An access number is identified from a pool of access numbers based on the data, and the identified access number is reserved. The identified access number is transmitted to the end user device over the data channel. In response to the transmitting of the identified access number, a call is received from a telephony device to the access number. A voice media session is established with the telephony device in response to the call.
    Type: Grant
    Filed: July 17, 2015
    Date of Patent: December 27, 2016
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Vladimir Mezhibovsky, Anton Brazhnyk, Bhanu Prasad Suravarapu, Gregory Jacob Duclos, David H. Anderson, Jean-Marc Taillant, Ernesto Garcia Garcia, William Edward James, Sonja Hoffman Hemelrijk
  • SYSTEM AND METHOD FOR ACCESS NUMBER DISTRIBUTION IN A CONTACT CENTER
    Publication number: 20150326723
    Abstract: Embodiments of the present invention are directed to a system and method for processing interaction requests from a customer. A computer system receives over a data channel from an end user device accessible to the customer, a request for an interaction. The request includes data from an application running on the mobile device. An access number is identified from a pool of access numbers based on the data, and the identified access number is reserved. The identified access number is transmitted to the end user device over the data channel. In response to the transmitting of the identified access number, a call is received from a telephony device to the access number. A voice media session is established with the telephony device in response to the call.
    Type: Application
    Filed: July 17, 2015
    Publication date: November 12, 2015
    Inventors: Vladimir Mezhibovsky, Anton Brazhnyk, Bhanu Prasad Suravarapu, Gregory Jacob Duclos, David H. Anderson, Jean-Marc Taillant, Ernesto Garcia Garcia, William Edward James, Sonja Hoffman Hemelrijk
  • System and method for access number distribution in a contact center
    Patent number: 9088656
    Abstract: Embodiments of the present invention are directed to a system and method for processing interaction requests from a customer. A computer system receives over a data channel from an end user device accessible to the customer, a request for an interaction. The request includes data from an application running on the mobile device. An access number is identified from a pool of access numbers based on the data, and the identified access number is reserved. The identified access number is transmitted to the end user device over the data channel. In response to the transmitting of the identified access number, a call is received from a telephony device to the access number. A voice media session is established with the telephony device in response to the call.
    Type: Grant
    Filed: February 25, 2013
    Date of Patent: July 21, 2015
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Vladimir Mezhibovsky, Anton Brazhnyk, Bhanu Prasad Suravarapu, Gregory Jacob Duclos, David H. Anderson, Jean-Marc Taillant, Ernesto Garcia Garcia, William Edward James, Sonja Hoffman Hemelrijk
  • SYSTEM AND METHOD FOR ACCESS NUMBER DISTRIBUTION IN A CONTACT CENTER
    Publication number: 20140162611
    Abstract: Embodiments of the present invention are directed to a system and method for processing interaction requests from a customer. A computer system receives over a data channel from an end user device accessible to the customer, a request for an interaction. The request includes data from an application running on the mobile device. An access number is identified from a pool of access numbers based on the data, and the identified access number is reserved. The identified access number is transmitted to the end user device over the data channel. In response to the transmitting of the identified access number, a call is received from a telephony device to the access number. A voice media session is established with the telephony device in response to the call.
    Type: Application
    Filed: February 25, 2013
    Publication date: June 12, 2014
    Inventors: Vladimir Mezhibovsky, Anton Brazhnyk, Bhanu Prasad Suravarapu, Gregory Jacob Duclos, David H. Anderson, Jean-Marc Taillant, Ernesto Garcia Garcia, William Edward James, Sonja Hoffman Hemelrijk