Patents by Inventor Biswajeet Mukherjee

Biswajeet Mukherjee has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Super-object in administering system
    Patent number: 9213699
    Abstract: Method and system maintaining “super-objects” in a central administering system, where each super-object is associated with corresponding objects in target systems so that editing of that super-object or of one of its associated objects results in conforming edits for all of the associated objects.
    Type: Grant
    Filed: April 30, 2008
    Date of Patent: December 15, 2015
    Assignee: Aspect Software Inc.
    Inventors: Biswajeet Mukherjee, James R. Miller, Rajiv Kambli
  • Method of unifying control of contact center system
    Patent number: 8520831
    Abstract: A method and apparatus are provided for processing messages in a networked automatic contact distribution system having a plurality of computer processors. The method includes the steps of a processor of the plurality of processors receiving a configuration message, the processor determining a type of the configuration message from metadata contained within the message and the processor executing a predetermined set of steps based upon the determined type of the configuration message.
    Type: Grant
    Filed: June 18, 2008
    Date of Patent: August 27, 2013
    Assignee: Aspect Software, Inc.
    Inventors: Edward W. Kuns, Biswajeet Mukherjee, Robert Owens
  • Method of displaying complex relationships
    Patent number: 8520834
    Abstract: A method and apparatus are provided for presenting structural relationships in an automatic contact distribution system. The method includes the steps of defining a plurality of structural elements within the automatic contact distribution system, selecting a structural element of the automatic contact distribution system as a root element, identifying any related elements of the plurality of elements that together with the selected element affect contact handling within the automatic contact distribution system and displaying the root element and related elements along with an indicia of the relationship between the root element and related elements.
    Type: Grant
    Filed: April 14, 2009
    Date of Patent: August 27, 2013
    Assignee: Aspect Software, Inc.
    Inventors: David Funck, Biswajeet Mukherjee, Edward Kuns
  • Method of unifying control of contact center system
    Patent number: 8411840
    Abstract: A method and apparatus are provided for changing operating parameters within an automatic contact distribution system that includes a plurality of functionally similar but structurally different automatic contact distributor subsystems. The method includes the steps of a user selecting an operating parameter for use by each of the plurality of functionally similar but structurally different automatic contact distributor subsystems, a respective conversion program for each of the plurality of functionally similar but structurally different automatic contact distributor subsystems receiving the selected operating parameter from the user and incorporating the selected operating parameter into the respective subsystems.
    Type: Grant
    Filed: January 21, 2009
    Date of Patent: April 2, 2013
    Assignee: Aspect Software Inc.
    Inventors: Edward Kuns, Biswajeet Mukherjee, Robert Owens
  • METHOD OF DISPLAYING COMPLEX RELATIONSHIPS
    Publication number: 20100260331
    Abstract: A method and apparatus are provided for presenting structural relationships in an automatic contact distribution system. The method includes the steps of defining a plurality of structural elements within the automatic contact distribution system, selecting a structural element of the automatic contact distribution system as a root element, identifying any related elements of the plurality of elements that together with the selected element affect contact handling within the automatic contact distribution system and displaying the root element and related elements along with an indicia of the relationship between the root element and related elements.
    Type: Application
    Filed: April 14, 2009
    Publication date: October 14, 2010
    Applicant: ASPECT SOFTWARE, INC.
    Inventors: David Funck, Biswajeet Mukherjee, Edward Kuns
  • METHOD OF UNIFYING CONTROL OF CONTACT CENTER SYSTEM
    Publication number: 20100008492
    Abstract: A method and apparatus are provided for changing operating parameters within an automatic contact distribution system that includes a plurality of functionally similar but structurally different automatic contact distributor subsystems. The method includes the steps of a user selecting an operating parameter for use by each of the plurality of functionally similar but structurally different automatic contact distributor subsystems, a respective conversion program for each of the plurality of functionally similar but structurally different automatic contact distributor subsystems receiving the selected operating parameter from the user and incorporating the selected operating parameter into the respective subsystems.
    Type: Application
    Filed: January 21, 2009
    Publication date: January 14, 2010
    Applicant: ASPECT SOFTWARE, INC.
    Inventors: EDWARD KUNS, BISWAJEET MUKHERJEE, ROBERT OWENS
  • Method of Unifying Control of Contact Center System
    Publication number: 20090316879
    Abstract: A method and apparatus are provided for processing messages in a networked automatic contact distribution system having a plurality of computer processors. The method includes the steps of a processor of the plurality of processors receiving a configuration message, the processor determining a type of the configuration message from metadata contained within the message and the processor executing a predetermined set of steps based upon the determined type of the configuration message.
    Type: Application
    Filed: June 18, 2008
    Publication date: December 24, 2009
    Applicant: Aspect Software Inc.
    Inventors: Edward Kuns, Biswajeet Mukherjee, Robert Owens