Patents by Inventor Blake John Roux

Blake John Roux has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Applying user preferences, behavioral patterns and environmental factors to an automated customer support application
    Patent number: 10567578
    Abstract: A method and apparatus of applying user profile information to a customized application are disclosed. One example method of operation may include receiving an inquiry message or call from a user device, identifying and authorizing the user from inquiry message information received from the inquiry message, retrieving a user profile comprising at least one user preference, applying the at least one user preference to a user call processing application, and transmitting menu options to the user device based on the applied at least user preference.
    Type: Grant
    Filed: January 2, 2018
    Date of Patent: February 18, 2020
    Assignee: West Corporation
    Inventors: Blake John Roux, Craig A. Webster
  • Applying user preferences, behavioral patterns and environmental factors to an automated customer support application
    Patent number: 9860377
    Abstract: A method and apparatus of applying user profile information to a customized application are disclosed. One example method of operation may include receiving an inquiry message or call from a user device, identifying and authorizing the user from inquiry message information received from the inquiry message, retrieving a user profile comprising at least one user preference, applying the at least one user preference to a user call processing application, and transmitting menu options to the user device based on the applied at least user preference.
    Type: Grant
    Filed: January 3, 2017
    Date of Patent: January 2, 2018
    Assignee: West Corporation
    Inventors: Blake John Roux, Craig A. Webster
  • Applying user preferences, behavioral patterns and environmental factors to an automated customer support application
    Patent number: 9538004
    Abstract: A method and apparatus of applying user profile information to a customized application are disclosed. One example method of operation may include receiving an inquiry message or call from a user device, identifying and authorizing the user from inquiry message information received from the inquiry message, retrieving a user profile comprising at least one user preference, applying the at least one user preference to a user call processing application, and transmitting menu options to the user device based on the applied at least user preference.
    Type: Grant
    Filed: February 16, 2016
    Date of Patent: January 3, 2017
    Assignee: West Corporation
    Inventors: Blake John Roux, Craig A. Webster
  • Applying user preferences, behavioral patterns and environmental factors to an automated customer support application
    Patent number: 9264543
    Abstract: A method and apparatus of applying user profile information to a customized application are disclosed. One example method of operation may include receiving an inquiry message or call from a user device, identifying and authorizing the user from inquiry message information received from the inquiry message, retrieving a user profile comprising at least one user preference, applying the at least one user preference to a user call processing application, and transmitting menu options to the user device based on the applied at least user preference.
    Type: Grant
    Filed: December 29, 2014
    Date of Patent: February 16, 2016
    Assignee: West Corporation
    Inventors: Blake John Roux, Craig A Webster
  • Applying user preferences, behavioral patterns and environmental factors to an automated customer support application
    Patent number: 8923489
    Abstract: A method and apparatus of applying user profile information to a customized application are disclosed. One example method of operation may include receiving an inquiry message or call from a user device, identifying and authorizing the user from inquiry message information received from the inquiry message, retrieving a user profile comprising at least one user preference, applying the at least one user preference to a user call processing application, and transmitting menu options to the user device based on the applied at least user preference.
    Type: Grant
    Filed: April 24, 2013
    Date of Patent: December 30, 2014
    Assignee: West Corporation
    Inventors: Blake John Roux, Craig A Webster