Patents by Inventor Brad D. Wells

Brad D. Wells has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods for calling party authentication
    Patent number: 11915285
    Abstract: Methods and systems described in this disclosure are directed to authentication of calling parties. The authentication of calling parties applies to simultaneous voice and/or data communications with multiple parties over multiple electronic mediums including a variety of electronic devices. A user can continue to maintain a data exchange session with a representative of an entity offering the goods or services of interest to the user across more than one user device. In some embodiments, a user can invite other parties in a multi-party call involving the user and the representative. Various embodiments for multi-party and multi-device authentication mechanisms are described herein. In some embodiments, the system calculates an estimated call waiting time for a user to speak with the representative.
    Type: Grant
    Filed: July 21, 2021
    Date of Patent: February 27, 2024
    Assignee: United Services Automobile Association (USAA)
    Inventors: Emily Margaret Gray, Ross Andrew Thiele, David Alexander Lilley, Justin Dax Haslam, Brad D. Wells, Vijay Jayapalan, Debra Randall Casillas, Michael Patrick Bueche, Jr.
  • Systems and methods for calling party authentication
    Patent number: 11100548
    Abstract: Methods and systems described in this disclosure are directed to authentication of calling parties. The authentication of calling parties applies to simultaneous voice and/or data communications with multiple parties over multiple electronic mediums including a variety of electronic devices. A user can continue to maintain a data exchange session with a representative of an entity offering the goods or services of interest to the user across more than one user device. In some embodiments, a user can invite other parties in a multi-party call involving the user and the representative. Various embodiments for multi-party and multi-device authentication mechanisms are described herein. In some embodiments, the system calculates an estimated call waiting time for a user to speak with the representative.
    Type: Grant
    Filed: April 3, 2017
    Date of Patent: August 24, 2021
    Assignee: UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA)
    Inventors: Emily Margaret Gray, Ross Andrew Thiele, David Alexander Lilley, Justin Dax Haslam, Brad D. Wells, Vijay Jayapalan, Debra Randall Casillas, Michael Patrick Bueche, Jr.