Patents by Inventor BRENT J GAVAGNI

BRENT J GAVAGNI has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • STANDARDS BASED AGENT DESKTOP FOR USE WITH AN OPEN CONTACT CENTER SOLUTION
    Publication number: 20080205626
    Abstract: The present invention discloses a contact center system based upon open standards. The contact center system can include at least one agent node, a portal server, and an application server. An agent node can include a standard HTTP browser that communicates over a standard Internet Protocol network using standard protocols. The portal server can be configured to communicate with an agent node via an agent portal, which can consist of multiple agent portlets to present information. The application server can be configured to execute contact center applications that can collect and distribute information via the agent portlets and transfer calls to agents.
    Type: Application
    Filed: March 9, 2007
    Publication date: August 28, 2008
    Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: BAIJU D. MANDALIA, VICTOR S. MOORE, WENDI L. NUSBICKEL, BRENT J GAVAGNI