Abstract: When a communication is directed to an intended recipient, a determination may be made by an intelligent communication disposition manager as to whether one or more available communication devices of the intended recipient are available for routing the incoming communication either based on device availability or routing previously defined by the intended recipient. The intelligent communication disposition manager may utilize presence data of the intended recipient for sending a notification of the incoming communication to one or more of the intended recipient's available communication devices. The intended recipient may select a preferred call routing option for the incoming call/message to be sent. Based on the real-time response from the intended recipient, the call/message may be routed to his/her preferred communication device.

Abstract: An improved visual voicemail system is provided. When a call is made to a wireless telephone device and a voicemail message is deposited for the called party, the voicemail message is transcribed to generate a text version of the deposited voicemail message. The transcribed voicemail message is sent to the called mobile telephone device to allow the user to read the text version of the voicemail message. Embedded with transcribed text voicemail message is a link that maps to a unique telephone number that is assigned to the original audio voicemail message from the text voicemail message was transcribed. If the called party selects the link, the called party's mobile telephone device or other receiving computing device places a call to the storage location of the original audio version of the voicemail message to listen to the audio version of the voicemail message.

Abstract: When a communication is directed to an intended recipient, a determination may be made by an intelligent communication disposition manager as to whether one or more available communication devices of the intended recipient are available for routing the incoming communication either based on device availability or routing previously defined by the intended recipient. The intelligent communication disposition manager may utilize presence data of the intended recipient for sending a notification of the incoming communication to one or more of the intended recipient's available communication devices. The intended recipient may select a preferred call routing option for the incoming call/message to be sent. Based on the real-time response from the intended recipient, the call/message may be routed to his/her preferred communication device.

Abstract: A database of a user's contacts and associated contact addresses and real-time presence data may be received and stored in a network-based smart address book. A smart address book application may receive and store one or more contact names, one or more contact addresses for each contact name, and presence data for each contact address. Contact and presence information stored in a smart address book may be transmitted via a network to an endpoint computing device and displayed thereon.

Abstract: An improved visual voicemail system is provided. When a call is made to a wireless telephone device and a voicemail message is deposited for the called party, the voicemail message is transcribed to generate a text version of the deposited voicemail message. The transcribed voicemail message is sent to the called mobile telephone device to allow the user to read the text version of the voicemail message. Embedded with transcribed text voicemail message is a link that maps to a unique telephone number that is assigned to the original audio voicemail message from the text voicemail message was transcribed. If the called party selects the link, the called party's mobile telephone device or other receiving computing device places a call to the storage location of the original audio version of the voicemail message to listen to the audio version of the voicemail message.