Abstract: An apparatus, system, methods and computer-readable media that effectively operate at a telecommunications service provider gateway to enable the delivery of call logging notification (e.g., beep tones, verbal announcements, visual indicators, etc.) and/or call logging (i.e., recording). The system described herein utilizes apparatus and/or methods that are incorporated into or co-located with facilities, equipment or transmission media of the telecommunications service provider. The call logging notification may be verbal, visual and/or beep tones to one or more parties of an audio and/or video call to indicate that the call is being or may be recorded. In addition, the call logging and/or the notification systems located at the telecommunications service provider gateway may cooperate with call logging and/or the notification systems located elsewhere (e.g., at a call center).

Abstract: A call logging notification apparatus including notification means to notify one or more parties to a conversation that the call is or may be recorded. The call logging notifications can include audio notifications, visual notifications, or any combination of audio and video notifications to different parties to the conversation. The apparatus includes system controls to mute or reduce the volume of an audio signal provided to a call handler. This call logging notification apparatus further provides a safeguard against a call handler accidentally or intentionally disconnecting or bypassing the notification apparatus.

Abstract: A telephone operator signal analysis and manipulation subsystem (50) is configured to be interfaced with various signal transport paths of input/output devices of the operator's (personal computer-based) workstation (12). The subsystem is operative to intercept, analyze and selectively modify signals distributed among components of the workstation, including those that may prompt an interactive response from the operator, so as to alleviate the workload of the operator, and improve the efficiency and response time of the operator position. Because the subsystem analyzes and operates only on information that is presented to and sourced from the operator, it is able to automate various functions of the operator position, including initiating the generation of personalized audio messages, without knowledge of the communication protocol of the telecommunication switch to which the operator's workstation is coupled.

Abstract: A telephone operator signal analysis and manipulation subsystem (50) is configured to be interfaced with various signal transport paths of input/output devices of the operator's (personal computer-based) workstation (12). The subsystem is operative to intercept, analyze and selectively modify signals distributed among components of the workstation, including those that may prompt an interactive response from the operator, so as to alleviate the workload of the operator, and improve the efficiency and response time of the operator position. Because the subsystem analyzes and operates only on information that is presented to and sourced from the operator, it is able to automate various functions of the operator position, including initiating the generation of personalized audio messages, without knowledge of the communication protocol of the telecommunication switch to which the operator's workstation is coupled.