Abstract: A system manages a progressive jackpot associated with designated gaming machines. The progressive jackpot is funded from a source of funds, and at a funding rate, independent of the paytables of the associated gaming machines. The system determines whether a player playing the associated gaming machine is eligible for the progressive jackpot using player eligibility rules, and further selects a winning player from among the eligible players (or from the associated gaming machines). The system uses funding rate rules to control the rate at which the progressive jackpot is incremented.

Abstract: Changes to configuration settings of disparate electronic gaming machines (EGMs) are indicated in a profile. The profile provides generalized values for the configuration settings and can provide a time schedule in which the changes are to be performed. The generalized values of the configuration settings are translated into specific values for particular EGMs. The EGMs may be interrogated to obtain current specific values of their configuration settings. The current specific values of the configuration settings are changed to the specific values translated from the generalized values provided in the profile.

Abstract: A personal convenience unit for use with a gaming machine provides various compartments and amenities that enhance the comfort and convenience of the gaming machine for a patron, thereby enabling and encouraging longer periods of play and greater customer loyalty. The personal convenience unit includes a base unit with at least one interior compartment that is separate from the interior portions of the gaming machine and which is lockable by the patron for securing personal items of the patron. The base unit may have a portion upon which the gaming machine rests, and a portion that extends on the side of the gaming machine. The personal convenience unit includes a personal amenity cabinet, preferably on the side of the gaming machine, which includes an open and recessed compartment to provide convenient access to and concealment of other personal items such as coin cups and the like.

Abstract: A system and method for differentiating customers according to their worth to the casino. Customer information is accumulated at each affiliated casino through one or more LAN-based management systems, updated to a central patron database (CPDB) that is coupled to each casino LAN through a WAN, and made available to each affiliated casino property as needed. Customer accounts are automatically activated and provided with data from the CPDB when a customer from one casino property first visits an affiliated casino property. Customer accounts are updated with status information based on the customer's worth to the casino. Customer accounts are updated with new activity data whenever a management system associated with the casino receives customer data from input devices, such as card readers, workstations, and dumb terminals, located at various venues throughout the casino. Customers are awarded points, based on their tracked activity at all affiliated casino properties.

Abstract: A teleservices system, workstation configuration, and teleservices manager application provide for integrated concurrent interactions with various host computer systems, an automatic call management system, and Internet/intranet servers. The teleservices system includes an automatic call distributor and call management system, a customer database system, various host systems providing terminal emulation based access, a hypermedia server with hypermedia data on multiple properties, host computer systems, or business locations. The teleservices workstation configuration includes a telephone server application that interfaces to the call management system, a patron server program that interfaces to the customer database system, and a configuration database that stores configuration for configuring each agent's workstation to access various ones of the host computer systems, and identifying various ones of the properties for which the agent provides services.