Patents by Inventor Bruno Fonzi

Bruno Fonzi has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 9984394
    Abstract: A sensor data gathering environment that associates a sensor with a smart tag attached to a product. The sensor receives product identification data from the smart tag. An application, web service or a computing device associated with the sensor collects customer behavior data, such as a length of time the sensor is associated with the smart tag, the proximity of the sensor to the smart tag, the location of the sensor while in a threshold distance from the smart tag, and the like. The application, web service or the computing device associated with the sensor transmits the product identification data and the customer behavior data to a remote computing system for analysis. Based on the analysis, a message or communication is initiated to provide the customer with personalized customer service.
    Type: Grant
    Filed: August 4, 2017
    Date of Patent: May 29, 2018
    Assignee: salesforce.com, inc.
    Inventors: Bruno Fonzi, Amy Catherine Lee
  • Publication number: 20170330240
    Abstract: A sensor data gathering environment that associates a sensor with a smart tag attached to a product. The sensor receives product identification data from the smart tag. An application, web service or a computing device associated with the sensor collects customer behavior data, such as a length of time the sensor is associated with the smart tag, the proximity of the sensor to the smart tag, the location of the sensor while in a threshold distance from the smart tag, and the like. The application, web service or the computing device associated with the sensor transmits the product identification data and the customer behavior data to a remote computing system for analysis. Based on the analysis, a message or communication is initiated to provide the customer with personalized customer service.
    Type: Application
    Filed: August 4, 2017
    Publication date: November 16, 2017
    Applicant: salesforce.com, inc.
    Inventors: Bruno FONZI, Amy Catherine LEE
  • Patent number: 9727897
    Abstract: A sensor data gathering environment that associates a sensor with a smart tag attached to a product. The sensor receives product identification data from the smart tag. An application, web service or a computing device associated with the sensor collects customer behavior data, such as a length of time the sensor is associated with the smart tag, the proximity of the sensor to the smart tag, the location of the sensor while in a threshold distance from the smart tag, and the like. The application, web service or the computing device associated with the sensor transmits the product identification data and the customer behavior data to a remote computing system for analysis. Based on the analysis, a message or communication is initiated to provide the customer with personalized customer service.
    Type: Grant
    Filed: September 30, 2016
    Date of Patent: August 8, 2017
    Assignee: salesforce.com, inc.
    Inventors: Bruno Fonzi, Amy Catherine Lee
  • Publication number: 20170024772
    Abstract: A sensor data gathering environment that associates a sensor with a smart tag attached to a product. The sensor receives product identification data from the smart tag. An application, web service or a computing device associated with the sensor collects customer behavior data, such as a length of time the sensor is associated with the smart tag, the proximity of the sensor to the smart tag, the location of the sensor while in a threshold distance from the smart tag, and the like. The application, web service or the computing device associated with the sensor transmits the product identification data and the customer behavior data to a remote computing system for analysis. Based on the analysis, a message or communication is initiated to provide the customer with personalized customer service.
    Type: Application
    Filed: September 30, 2016
    Publication date: January 26, 2017
    Applicant: salesforce.com, inc.
    Inventors: Bruno FONZI, Amy Catherine LEE
  • Patent number: 9460442
    Abstract: A sensor data gathering environment that associates a sensor with a smart tag attached to a product. The sensor receives product identification data from the smart tag. An application, web service or a computing device associated with the sensor collects customer behavior data, such as a length of time the sensor is associated with the smart tag, the proximity of the sensor to the smart tag, the location of the sensor while in a threshold distance from the smart tag, and the like. The application, web service or the computing device associated with the sensor transmits the product identification data and the customer behavior data to a remote computing system for analysis. Based on the analysis, a message or communication is initiated to provide the customer with personalized customer service.
    Type: Grant
    Filed: August 28, 2015
    Date of Patent: October 4, 2016
    Assignee: salesforce.com, inc.
    Inventors: Bruno Fonzi, Amy Catherine Lee
  • Publication number: 20160253629
    Abstract: In an example, a sensor may detect when a device carried or worn by one of the persons of a scheduled meeting is positioned within a predetermined geographic distance from a reference associated with the scheduled meeting. A processing device is configured to initialize a remote capturing component responsive to the detecting. The processing device is configured to send an electronic message including information that is based on an output of the capturing component.
    Type: Application
    Filed: February 26, 2015
    Publication date: September 1, 2016
    Inventors: Bruno Fonzi, Amy Catherine Lee
  • Publication number: 20160086191
    Abstract: A sensor data gathering environment that associates a sensor with a smart tag attached to a product. The sensor receives product identification data from the smart tag. An application, web service or a computing device associated with the sensor collects customer behavior data, such as a length of time the sensor is associated with the smart tag, the proximity of the sensor to the smart tag, the location of the sensor while in a threshold distance from the smart tag, and the like. The application, web service or the computing device associated with the sensor transmits the product identification data and the customer behavior data to a remote computing system for analysis. Based on the analysis, a message or communication is initiated to provide the customer with personalized customer service.
    Type: Application
    Filed: August 28, 2015
    Publication date: March 24, 2016
    Applicant: SALESFORCE.COM, INC.
    Inventors: Bruno Fonzi, Amy Catherine Lee