Abstract: A system and method of managing items mishandled during transit using a computer system includes the steps of finding an unclaimed item on hand and creating a record for identifying the on hand item using predetermined attributes, and each of the predetermined attributes is assigned a predetermined weight. A record for a mishandled item is created using the attributes. It determines if each mishandled item attribute compares with the corresponding on hand item attribute and if comparable, determining a percentage match using the assigned attribute weight. An overall percentage match between the lost item and the on hand item is calculated by summing together the weighted percentage match for each compared attribute pair. The overall percentage match is compared to a match threshold to correlate the on hand item with a claim for the mishandled item if the overall percentage match is above the predetermined match threshold.

Abstract: A baggage tracing system includes a plurality of bag inventory stations, each equipped with a menu-driven workstation for entering documentary information related to the bag. Bag content data is also entered, as well as video images illustrating the bag and its contents. Each workstation is also menu-driven for entering claim requests. Bag records and claim records input via the workstation are transferred to a centralized data base for storage, and for retrieval on request to carry out matching functions for matching claim requests with bag records. The baggage tracing system of the invention can operate autonomously, or transmit and receive bag and claim records with respect to other remotely located systems or equipment.