Patents by Inventor Calvin Charles
Calvin Charles has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 10963040Abstract: Described herein is a method and system that provides symptom based and context sensitive knowledgebase management during a remote management session with a connected device. Knowledgebase profiles are generated that are linked to symptoms and device metrics and knowledgebase search rules are set that are linked to the symptoms, and specific device metrics. The knowledgebase management system provides a remote support technician with the support information instantly during a remote management session based on the symptom described by an end user and an assessment of the connected device state in order to aid in the troubleshooting of the issue and assist in the transfer of the knowledge.Type: GrantFiled: April 18, 2019Date of Patent: March 30, 2021Assignee: AetherPal Inc.Inventors: Deepak Gonsalves, Calvin Charles, Pooja Chengappa, Ramesh Parmar, Subramanyam Ayyalasomayajula, Artun Kutchuk, Byung Joon Oh
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Publication number: 20190243442Abstract: Described herein is a method and system that provides symptom based and context sensitive knowledgebase management during a remote management session with a connected device. Knowledgebase profiles are generated that are linked to symptoms and device metrics and knowledgebase search rules are set that are linked to the symptoms, and specific device metrics. The knowledgebase management system provides a remote support technician with the support information instantly during a remote management session based on the symptom described by an end user and an assessment of the connected device state in order to aid in the troubleshooting of the issue and assist in the transfer of the knowledge.Type: ApplicationFiled: April 18, 2019Publication date: August 8, 2019Inventors: Deepak Gonsalves, Calvin Charles, Pooja Chengappa, Ramesh Parmar, Subramanyam Ayyalasomayajula, Artun Kutchuk, Byung Joon Oh
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Patent number: 10310594Abstract: Described herein is a method and system that provides symptom based and context sensitive knowledgebase management during a remote management session with a connected device. Knowledgebase profiles are generated that are linked to symptoms and device metrics and knowledgebase search rules are set that are linked to the symptoms, and specific device metrics. The knowledgebase management system provides a remote support technician with the support information instantly during a remote management session based on the symptom described by an end user and an assessment of the connected device state in order to aid in the troubleshooting of the issue and assist in the transfer of the knowledge.Type: GrantFiled: December 3, 2013Date of Patent: June 4, 2019Assignee: AetherPal Inc.Inventors: Deepak Gonsalves, Calvin Charles, Pooja Chengappa, Ramesh Parmar, Subramanyam Ayyalasomayajula, Artun Kutchuk, Byung Joon Oh
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Patent number: 9603018Abstract: Described herein is a method for providing peer to peer remote control management between a helper and a beneficiary mobile device. The method includes registering, by the helper and beneficiary mobile devices, with a secure server. The helper mobile device authenticates with the secure server. The helper or the beneficiary mobile device perform discovery with respect to the other device. A trust relationship is established between the helper and beneficiary mobile devices by performing mutual authentication. An auto connection discovery process is performed to determine if the helper and the beneficiary mobile devices are on a same sub network. A peer to peer connection is established between the helper and the beneficiary mobile devices if the helper and the beneficiary mobile devices are on the same sub network and a secure server mediates between the helper and the beneficiary mobile devices if they are on different sub networks.Type: GrantFiled: July 24, 2015Date of Patent: March 21, 2017Assignee: AETHERPAL INC.Inventors: Deepak Gonsalves, Calvin Charles, Ranjithkumar Palanichamy, Ramesh Parmar, Subramanyam Ayyalasomayajula, Pooja Chengappa
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Patent number: 9600301Abstract: Described are a method and system that remotely instructs and guides end users of mobile devices to navigate through its various functions and configurations. The system comprises a repository, a control center, and an intelligent client on the mobile device, where the control center and mobile device operate in a client-server relationship and are in communication during a help session. An administrator uses the system to create step by step navigational instructions called story boards and reference device navigational maps which are uploaded to a repository. The control center pulls the relevant story boards and device navigation maps from the repository and uses it to remotely and interactively direct the end user of the mobile device to navigate through its various applications and functions.Type: GrantFiled: June 27, 2016Date of Patent: March 21, 2017Assignee: AETHERPAL INC.Inventors: Deepak Gonsalves, Calvin Charles
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Publication number: 20160306639Abstract: Described are a method and system that remotely instructs and guides end users of mobile devices to navigate through its various functions and configurations. The system comprises a repository, a control center, and an intelligent client on the mobile device, where the control center and mobile device operate in a client-server relationship and are in communication during a help session. An administrator uses the system to create step by step navigational instructions called story boards and reference device navigational maps which are uploaded to a repository. The control center pulls the relevant story boards and device navigation maps from the repository and uses it to remotely and interactively direct the end user of the mobile device to navigate through its various applications and functions.Type: ApplicationFiled: June 27, 2016Publication date: October 20, 2016Applicant: AetherPal Inc.Inventors: Deepak GONSALVES, Calvin CHARLES
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Patent number: 9473953Abstract: Apparatus and method may include a control center system operable to enable remote control of wireless handheld devices based upon the establishment of dedicated communication channels with the wireless device and employing communication protocols to facilitate display capture, key and touch input simulation, and collect device parameters to analyze and compare with pre-defined parameters and generate a standards deviation report viewable by an authorized user.Type: GrantFiled: March 15, 2013Date of Patent: October 18, 2016Assignee: AETHERPAL INC.Inventors: Ranjithkumar Palanichamy, Calvin Charles, Deepak Gonsalves
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Patent number: 9378030Abstract: Described are a method and system that remotely instructs and guides end users of mobile devices to navigate through its various functions and configurations. The system comprises a repository, a control center, and an intelligent client on the mobile device, where the control center and mobile device operate in a client-server relationship and are in communication during a help session. An administrator uses the system to create step by step navigational instructions called story boards and reference device navigational maps which are uploaded to a repository. The control center pulls the relevant story boards and device navigation maps from the repository and uses it to remotely and interactively direct the end user of the mobile device to navigate through its various applications and functions.Type: GrantFiled: October 1, 2013Date of Patent: June 28, 2016Assignee: AetherPal, Inc.Inventors: Deepak Gonsalves, Calvin Charles
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Publication number: 20160029216Abstract: Described herein is a method for providing peer to peer remote control management between a helper and a beneficiary mobile device. The method includes registering, by the helper and beneficiary mobile devices, with a secure server. The helper mobile device authenticates with the secure server. The helper or the beneficiary mobile device perform discovery with respect to the other device. A trust relationship is established between the helper and beneficiary mobile devices by performing mutual authentication. An auto connection discovery process is performed to determine if the helper and the beneficiary mobile devices are on a same sub network. A peer to peer connection is established between the helper and the beneficiary mobile devices if the helper and the beneficiary mobile devices are on the same sub network and a secure server mediates between the helper and the beneficiary mobile devices if they are on different sub networks.Type: ApplicationFiled: July 24, 2015Publication date: January 28, 2016Applicant: AETHERPAL INC.Inventors: Deepak Gonsalves, Calvin Charles, Ranjithkumar Palanichamy, Ramesh Parmar, Subramanyam Ayyalasomayajula, Pooja Chengappa
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Patent number: 9141509Abstract: Disclosed is a method of updating Care knowledgebase for specific device models with identification of common device problem types and possible corrective actions for specific mobile device models based on the actions performed by the CSR remotely on the device or by the end user on the device during remote control session.Type: GrantFiled: March 15, 2013Date of Patent: September 22, 2015Assignee: AetherPal Inc.Inventors: Artun Kutchuk, Ranjithkumar Palanichamy, Calvin Charles
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Patent number: 9015246Abstract: A method of collaborating session management during remote control management with a mobile device which allows a Customer Service Representative to be able to share, transfer, and monitor their remote control sessions amongst other Customer Service Representatives without having to end the existing session.Type: GrantFiled: March 15, 2013Date of Patent: April 21, 2015Assignee: AetherPal Inc.Inventors: Calvin Charles, Shine Joshua, Deepak Gonsalves
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Publication number: 20150095773Abstract: Described herein are a method and system that has the capability to remotely instruct and guide end users of mobile devices to navigate through its various functions and configurations. The system comprises a repository, a control center, and an intelligent client on the mobile device, where the control center and mobile device operate in a client-server relationship and are in communication during a help session. An administrator uses the system to create step by step navigational instructions called story boards and reference device navigational maps which are uploaded to a repository. The control center pulls the relevant story boards and device navigation maps from the repository and uses it to remotely and interactively direct the end user of the mobile device to navigate through its various applications and functions. An intelligent client on the mobile device is used for assistance in this process, which in turn reports the end user progress back to the control center.Type: ApplicationFiled: October 1, 2013Publication date: April 2, 2015Applicant: AetherPal, Inc.Inventors: Deepak Gonsalves, Calvin Charles
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Patent number: 8972781Abstract: Disclosed is a method to enable wireless remote session recovery for a wireless device. Should a wireless device encounter a broken communication link during a virtual mobile management (VMM) operation, a method of automatic session recovery is disclosed which executes from a management console through a communication end-point gateway server in order to reconnect the mobile device. Under control of the session reconnection method, the device client listener and tools of wireless device re-establishes the signal and bearer links with a management console, over the air through the communication end-point gateway server (CEG). The communication utilizing the session recovery algorithm enables the wireless device to receive session information from the communication end-point gateway server, including the respective tools.Type: GrantFiled: August 30, 2012Date of Patent: March 3, 2015Assignee: AetherPal Inc.Inventors: Calvin Charles, Deepak Gonsalves, Ramesh Parmar, Byung Joon Oh, Subramanyam Ayyalasornayajula
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Publication number: 20140282046Abstract: Disclosed is a web-based dashboard notification application for real-time presentation and remote management of mobile devices connected to a management console. A method for providing dashboard notifications during a remote control session includes establishing a remote control session between a management console and a mobile device. The management console requests device information and sends the device information to a dashboard execution service. A dashboard model is requested based on the device information, where the dashboard model is a set of workflows. A set of workflows is executed on the device information to verify the device information against predetermined values. The output data model is bound to a view to create a dashboard notification, which is displayed on the management console. The dashboard notification is a visual representation of a health of the mobile device.Type: ApplicationFiled: March 14, 2014Publication date: September 18, 2014Applicant: AetherPal Inc.Inventors: Deepak Gonsalves, Calvin Charles, Subramanyam Ayyalasomayajula, Pooja Chengappa
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Publication number: 20140239657Abstract: A component extraction device for a pneumatic carrier employs a hooking mechanism to select and dislodge a wedged carrier within a pneumatic tube assembly. The hooking mechanism is activated by springs when the carrier contacts the integral locking hinge thus enabling the hook to select the carrier in order for extraction from the tube.Type: ApplicationFiled: February 26, 2013Publication date: August 28, 2014Inventor: Calvin Charles Gorham, II
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Patent number: 8782412Abstract: Disclosed is an apparatus and method to access privileges of Virtual Mobile Management (VMM) client in mobile device. A disclosed example method contains an assigning embedded stub to raise the access privilege of the tool on a mobile device, the embedded stub is integrated by an operating system of the mobile device with “root” privilege, determining via a secured key exchange algorithm that the VMM client and tools is authorized to be installed on the mobile device then, the VMM client and tools of a mobile device are authorized to access a network interface of the Communication Endpoint Gateway (CEG) server, configuring the embedded stub to install the key exchange procedure for the shared certification between the embedded stub, VMM client and the session mediation server, enabling the embedded stub to communicate through a secure link via VMM client.Type: GrantFiled: August 30, 2012Date of Patent: July 15, 2014Assignee: AstherPal Inc.Inventors: Calvin Charles, Deepak Gonsalves, Ramesh Parmar, Byung Joon Oh, Subramanyam Ayyalasomayajula
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Publication number: 20140154648Abstract: Described herein is a method and system that provides symptom based and context sensitive knowledgebase management during a remote management session with a connected device. Knowledgebase profiles are generated that are linked to symptoms and device metrics and knowledgebase search rules are set that are linked to the symptoms, and specific device metrics. The knowledgebase management system provides a remote support technician with the support information instantly during a remote management session based on the symptom described by an end user and an assessment of the connected device state in order to aid in the troubleshooting of the issue and assist in the transfer of the knowledge.Type: ApplicationFiled: December 3, 2013Publication date: June 5, 2014Applicant: AETHERPAL, INC.Inventors: Deepak Gonsalves, Calvin Charles, Pooja Chengappa, Ramesh Parmar, Subramanyam Ayyalasomayajula, Artun Kutchuk, Byung Joon Oh
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Publication number: 20130262935Abstract: Disclosed is a method of updating Care knowledgebase for specific device models with identification of common device problem types and possible corrective actions for specific mobile device models based on the actions performed by the CSR remotely on the device or by the end user on the device during remote control session.Type: ApplicationFiled: March 15, 2013Publication date: October 3, 2013Applicant: AETHERPAL INC.Inventors: Artun Kutchuk, Ranjithkumar Palanichamy, Calvin Charles
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Publication number: 20130260738Abstract: Apparatus and method may include a control center system operable to enable remote control of wireless handheld devices based upon the establishment of dedicated communication channels with the wireless device and employing communication protocols to facilitate display capture, key and touch input simulation, and collect device parameters to analyze and compare with pre-defined parameters and generate a standards deviation report viewable by an authorized user.Type: ApplicationFiled: March 15, 2013Publication date: October 3, 2013Applicant: AETHERPAL INC.Inventors: Ranjithkumar Palanichamy, Calvin Charles, Deepak Gonsalves
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Publication number: 20130262581Abstract: A method of collaborating session management during remote control management with a mobile device which allows a Customer Service Representative to be able to share, transfer, and monitor their remote control sessions amongst other Customer Service Representatives without having to end the existing session.Type: ApplicationFiled: March 15, 2013Publication date: October 3, 2013Applicant: AETHERPAL INC.Inventors: Calvin Charles, Shine Joshua, Deepak Gonsalves