Patents by Inventor Carl N. Jensen

Carl N. Jensen has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Automated message generation to a subject matter expert in response to a phone call
    Patent number: 11089161
    Abstract: Automated message generation to a subject matter expert in response to a phone call is provided. A computing device receives a message identifying a telephone call that terminates at the computing device based on a destination number. Caller identification information, comprising at least a calling device number, is determined based on the message. An item identifier (ID) associated with the telephone call is determined. Information about an item that corresponds to the item ID is accessed. The information is sent to the calling device number. A message that includes the calling device number and item information that identifies the item is sent to a contact device.
    Type: Grant
    Filed: January 14, 2020
    Date of Patent: August 10, 2021
    Inventor: Carl N. Jensen
  • AUTOMATED MESSAGE GENERATION TO A SUBJECT MATTER EXPERT IN RESPONSE TO A PHONE CALL
    Publication number: 20200228658
    Abstract: Automated message generation to a subject matter expert in response to a phone call is provided. A computing device receives a message identifying a telephone call that terminates at the computing device based on a destination number. Caller identification information, comprising at least a calling device number, is determined based on the message. An item identifier (ID) associated with the telephone call is determined. Information about an item that corresponds to the item ID is accessed. The information is sent to the calling device number. A message that includes the calling device number and item information that identifies the item is sent to a contact device.
    Type: Application
    Filed: January 14, 2020
    Publication date: July 16, 2020
    Inventor: Carl N. Jensen