Patents by Inventor Carl P. Keller

Carl P. Keller has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • PERSISTENT DASHBOARD FOR USER INTERFACE
    Publication number: 20110202867
    Abstract: A method, user interface module, application program interface, computer program product and system that provides access to context information in a display window that remains persistent as the user navigates the application and views application data. The persistent dashboard can be populated from a communications event, such as an inbound telephone call; from data entered by the customer service agent via the user interface, such as a response to one of a series of scripted questions; from search results of a user-initiated search; or from application data displayed in a display window of the user interface. Various types of information from enterprise databases can be captured in the persistent dashboard to address the enterprise's business processes and needs. Information displayed in the persistent dashboard is configurable.
    Type: Application
    Filed: November 15, 2010
    Publication date: August 18, 2011
    Inventors: Sabarivasan Viswanathan, Katherine H. Mobley, Carl P. Keller
  • Persistent dashboard for user interface
    Patent number: 7836403
    Abstract: A method, user interface module, application program interface, computer program product and system that provides access to context information in a display window that remains persistent as the user navigates the application and views application data. The persistent dashboard can be populated from a communications event, such as an inbound telephone call; from data entered by the customer service agent via the user interface, such as a response to one of a series of scripted questions; from search results of a user-initiated search; or from application data displayed in a display window of the user interface. Various types of information from enterprise databases can be captured in the persistent dashboard to address the enterprise's business processes and needs. Information displayed in the persistent dashboard is configurable.
    Type: Grant
    Filed: June 27, 2002
    Date of Patent: November 16, 2010
    Assignee: Siebel Systems, Inc.
    Inventors: Sabarivasan Viswanathan, Katherine H. Mobley, Carl P. Keller