Abstract: Embodiments described herein are generally directed to various use cases involving turning text data into actionable evidence. According to an example, text-based information relating to an issue associated with a product or service of a vendor is receive via a self-service SaaS portal and includes one or both of structured data and unstructured data. The text-based information is classified and analyzed by parsing out a first set of facts from the structured data. A second set of facts is identified by applying a taxonomy to the text-based information. A lookup value is created by aggregating the first and second sets of facts. Guidance, representing a proposed resolution of the issue, a recommended next troubleshooting step in connection with evaluation of the issue, or other guidance relating to the issue, is then extracted from a lookup table based on the lookup value.

Abstract: Disclosed herein are embodiments of an essential oil extraction apparatus. In some embodiments, the apparatus comprises a container configured to hold an essential oil-containing material, an essential oil extract receiver contained in the container, a condenser having an outlet fluidly coupled to the receiver and located relative to the container so as to receive essential oil-containing vapor emitted by the essential oil-containing material; and at least one microwave reflection structure associated with at least one of the container, the receiver or the condenser. The apparatus can have an overall dimension that is sufficiently small so that the apparatus fits inside a standard-sized kitchen microwave oven.