Patents by Inventor Catherine E. Harris

Catherine E. Harris has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • MAINTAINING ONLINE FUNCTIONALITY DURING AN OUTAGE
    Publication number: 20150066723
    Abstract: A system maintains online functionality during an outage. The system includes a processing device configured for receiving a request for online interaction via a network from a client system and identifying a primary interaction system configured to respond to the request. The processing device is also configured for determining the primary interaction system is incapable of providing the online interaction associated with the request, identifying an alternative interaction system configured to respond to the request, and initiating an online interaction between the client system and the alternative interactive system. In some embodiments, the primary interaction system is incapable of providing website content, and the processing device initiates an exchange of alternative website content.
    Type: Application
    Filed: November 10, 2014
    Publication date: March 5, 2015
    Inventors: Charles McAlister Clampett, Wayne Keith Gordon, Catherine E. Harris, Matthew Allen Knight, Joan C. Kuehl, David Shroyer
  • Method and system for presenting billing information according to a customer-defined hierarchal structure
    Patent number: 8548138
    Abstract: Presenting data received from service providers includes receiving billing data from each of the service providers and formatting, by at least one processor, the billing data in a standardized format. A single bill that consolidates the billing data in the standardized format for each of the service providers, and displays the billing data in the standardized format according to a user-defined organizational relationship for a billed entity, is outputted.
    Type: Grant
    Filed: December 9, 2009
    Date of Patent: October 1, 2013
    Assignees: AT&T Services, Inc, Pacific Telesis Shared Services, Southwestern Bell Communications Services, Inc.
    Inventors: Bonnie Clark, Emma M. Espinoza, Catherine E. Harris, Margaret M. Hassel, Anita Elizabeth Neroda, Michael Thane Paquette, Danny Lee Roper, Carolyn Marie Ukena, Stephen James Votava
  • MAINTAINING ONLINE FUNCTIONALITY DURING AN OUTAGE
    Publication number: 20120072323
    Abstract: A system maintains online functionality during an outage. The system includes a processing device configured for receiving a request for online interaction via a network from a client system and identifying a primary interaction system configured to respond to the request. The processing device is also configured for determining the primary interaction system is incapable of providing the online interaction associated with the request, identifying an alternative interaction system configured to respond to the request, and initiating an online interaction between the client system and the alternative interactive system. In some embodiments, the primary interaction system is incapable of providing website content, and the processing device initiates an exchange of alternative website content.
    Type: Application
    Filed: September 17, 2010
    Publication date: March 22, 2012
    Applicant: BANK OF AMERICA CORPORATION
    Inventors: Charles McAlister Clampett, Wayne Keith Gordon, Catherine E. Harris, Matthew Allen Knight, Joan C. Kuehl, David Shroyer
  • METHOD AND SYSTEM FOR PRESENTING BILLING INFORMATION ACCORDING TO A CUSTOMER-DEFINED HIERARCHAL STRUCTURE
    Publication number: 20100086114
    Abstract: Presenting data received from service providers includes receiving billing data from each of the service providers and formatting, by at least one processor, the billing data in a standardized format. A single bill that consolidates the billing data in the standardized format for each of the service providers, and displays the billing data in the standardized format according to a user-defined organizational relationship for a billed entity, is outputted.
    Type: Application
    Filed: December 9, 2009
    Publication date: April 8, 2010
    Applicants: AT&T SERVICES, INC., PACIFIC TELESIS SHARED SERVICES, SOUTHWESTERN BELL COMMUNICATIONS SERVICES, INC.
    Inventors: Bonnie Clark, Emma M. Espinoza, Catherine E. Harris, Margaret M. Hassel, Anita Elizabeth Neroda, Michael Thane Paquette, Danny Lee Roper, Carolyn Marie Ukena, Stephen James Votava
  • Method and system for presenting billing information according to a customer-defined hierarchal structure
    Patent number: 7653187
    Abstract: A service for presenting billing information to a customer according to a hierarchal structure defined by the customer. The customer assigns telephone numbers to company units and defines how each of the units relate to each other in the hierarchal structure. The billing information associated with each assigned telephone number is processed in accordance with the hierarchal structure. Thereafter, the bill is presented to the customer.
    Type: Grant
    Filed: October 20, 2006
    Date of Patent: January 26, 2010
    Assignees: AT&T Services, Inc., Pacific Telesis Shared Services, Southwestern Bell Communications Services, Inc.
    Inventors: Bonnie S Clark, Emma M Espinoza, Catherine E Harris, Margaret M Hassel, Anita Elizabeth Neroda, Michael Thane Paquette, Danny Lee Roper, Carolyn Marie Ukena, Stephen James Votava
  • Method and system for presenting billing information according to a customer-defined hierarchal structure
    Patent number: 7154998
    Abstract: A service for presenting billing information to a customer according to a hierarchal structure defined by the customer. The customer assigns telephone numbers to company units and defines how each of the units relate to each other in the hierarchal structure. The billing information associated with each assigned telephone number is processed in accordance with the hierarchal structure. Thereafter, the bill is presented to the customer.
    Type: Grant
    Filed: July 6, 2005
    Date of Patent: December 26, 2006
    Assignees: SBC Services, Inc., Pacific Telesis Shared Services, Southwestern Bell Communications Services, Inc.
    Inventors: Bonnie Clark, Emma M. Espinoza, Catherine E. Harris, Margaret M. Hassel, Anita Elizabeth Neroda, Michael Thane Paquette, Danny Lee Roper, Carolyn Marie Ukena, Stephen James Votava
  • Method and system for presenting billing information according to a customer-defined hierarchal structure
    Patent number: 6965668
    Abstract: A service for presenting billing information to a customer according to a hierarchal structure defined by the customer. The customer assigns telephone numbers to company units and defines how each of the units relate to each other in the hierarchal structure. The billing information associated with each assigned telephone number is processed in accordance with the hierarchal structure. Thereafter, the bill is presented to the customer.
    Type: Grant
    Filed: January 8, 2002
    Date of Patent: November 15, 2005
    Assignees: SBC Services, Inc., Pacific Telesis Shared Services, Southwestern Bell Communications Services Inc.
    Inventors: Bonnie Clark, Emma M. Espinoza, Catherine E. Harris, Margaret M. Hassel, Anita Elizabeth Neroda, Michael Thane Paquette, Danny Lee Roper, Carolyn Marie Ukena, Stephen James Votava
  • Method and system for presenting billing information according to a customer-defined hierarchal structure
    Publication number: 20030128828
    Abstract: A service for presenting billing information to a customer according to a hierarchal structure defined by the customer. The customer assigns telephone numbers to company units and defines how each of the units relate to each other in the hierarchal structure. The billing information associated with each assigned telephone number is processed in accordance with the hierarchal structure. Thereafter, the bill is presented to the customer.
    Type: Application
    Filed: January 8, 2002
    Publication date: July 10, 2003
    Applicant: SBC TECHNOLOGY RESOURCES, INC.
    Inventors: Bonnie S. Clark, Emma M. Espinoza, Catherine E. Harris, Margaret M. Hassel, Anita Elizabeth Neroda, Michael Thane Paquette, Danny Lee Roper, Carolyn Marie Ukena, Stephen James Votava