Abstract: Techniques and systems provide real-time return processing before a retailer receives a returned item, such as during a return process where the retailer (seller) and customer (buyer) are separated from one another (e.g., electronic commerce, etc.). The retailer may collect information about the order and items to be returned from the remotely located customer. The retailer may optionally confirm an identity of the customer such as by verifying the original payment type and/or payment instrument number. The customer may provide collateral in exchange for the real-time return of a refund or an exchange. The retailer may then provide shipping details, calculate the refund (if applicable), and finalize processing. If the retailer does not receive the item in the allotted time for the return (e.g., for ground transport, etc.), then the retailer may charge the customer a value of the item using the collateral.