Patents by Inventor Chang-Quin Shu

Chang-Quin Shu has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system for creating natural language understanding grammars
    Patent number: 8335690
    Abstract: Grammars for interactive voice response systems using natural language understanding can be created using information which is available on websites. These grammars can be created in automated manners and can have various tuning measures applied to obtain optimal results when deployed in a customer contact environment. These grammars can allow a variety of statements to be appropriately handled by the system.
    Type: Grant
    Filed: January 17, 2012
    Date of Patent: December 18, 2012
    Assignee: Convergys Customer Management Delaware LLC
    Inventors: Dhananjay Bansal, Nancy Gardner, Chang-Quin Shu, Kristie Goss, Matthew Yuschik, Sunil Issar, Woosung Kim, Jayant Naik
  • Method and system for creating natural language understanding grammars
    Patent number: 8260619
    Abstract: Grammars for interactive voice response systems using natural language understanding can be created using information which is available on websites. These grammars can be created in automated manners and can have various tuning measures applied to obtain optimal results when deployed in a customer contact environment. These grammars can allow a variety of statements to be appropriately handled by the system.
    Type: Grant
    Filed: March 30, 2009
    Date of Patent: September 4, 2012
    Assignee: Convergys CMG Utah, Inc.
    Inventors: Dhananjay Bansal, Nancy Gardner, Chang-Quin Shu, Kristie Goss, Matthew Yuschik, Sunil Issar, Woosung Kim, Jayant Naik