Abstract: Customer support, and other types of activities in which there is a dialogue between two humans can generate large volumes of conversation records. Automated analysis of these records can provide information about high-level features of, for example, the workings of a customer service department. Analysis of these conversations between a customer and a customer-support agent may also allow identification of customer support activities that can be provided by virtual agents instead of actual human agents. The analysis may evaluate conversations in terms of complexity, duration, and sentiment of the participants. Additionally, the conversations may also be analyzed to identify the existence of selected concepts or keywords. Workflow characteristics, the extent to which the conversation represents a multi-step process intended to accomplish a task, may also be determined for the conversations.

Abstract: Systems and methods for handling information communicated by voice. The method may comprise: (i) receiving a call from a caller, the call comprising utterances from the caller; (ii) verbally communicating information to the caller through a customer service representative, the agent interacting with a display; (iii) processing the utterances with a computing device; (iv) determining content of the utterances; and (v) displaying information on the display based on the content.

Abstract: A conversation user interface enables users to better understand their interactions with computing devices, particularly when speech input is involved. The conversation user interface conveys a visual representation of a conversation between the computing device, or virtual assistant thereon, and a user. The conversation user interface presents a series of dialog representations that show input from a user (verbal or otherwise) and responses from the device or virtual assistant. Associated with one or more of the dialog representations are one or more graphical elements to convey assumptions made to interpret the user input and derive an associated response. The conversation user interface enables the user to see the assumptions upon which the response was based, and to optionally change the assumption(s). Upon change of an assumption, the conversation GUI is refreshed to present a modified dialog representation of a new response derived from the altered set of assumptions.

Abstract: The present invention pertains to control systems and provides a run time configurable control system for selecting and operating one of a plurality of operating room devices from a single input source, the system comprising a master controller having a voice control interface and means for routing control signals. The system additionally may include a plurality of slave controllers to provide expandability of the system. Also, the system includes output means for generating messages to the user relating to the status of the control system in general and to the status of devices connected thereto.

Abstract: A distributed voice recognition system and method for obtaining acoustic features and speech activity at multiple frequencies by extracting high frequency components thereof on a device, such as a subscriber station and transmitting them to a network server having multiple stream processing capability, including cepstral feature processing, MLP nonlinear transformation processing, and multiband temporal pattern architecture processing. The features received at the network server are processed using all three streams, wherein each of the three streams provide benefits not available in the other two, thereby enhancing feature interpretation. Feature extraction and feature interpretation may operate at multiple frequencies, including but not limited to 8 kHz, 11 kHz, and 16 kHz.

Abstract: The present invention pertains to control systems and provides a run time configurable control system for selecting and operating one of a plurality of operating room devices from a single input source, the system comprising a master controller having a voice control interface and means for routing control signals. The system additionally may include a plurality of slave controllers to provide expandability of the system. Also, the system includes output means for generating messages to the user relating to the status of the control system in general and to the status of devices connected thereto.

Abstract: The present invention pertains to control systems and provides a run time configurable control system for selecting and operating one of a plurality of operating room devices from a single input source, the system comprising a master controller having a voice control interface and means for routing control signals. The system additionally may include a plurality of slave controllers to provide expandability of the system. Also, the system includes output means for generating messages to the user relating to the status of the control system in general and to the status of devices connected thereto.

Abstract: The present invention pertains to control systems and provides a run time configurable control system for selecting and operating one of a plurality of operating room devices from a single input source, the system comprising a master controller having a voice control interface and means for routing control signals. The system additionally may include a plurality of slave controllers to provide expandability of the system. Also, the system includes output means for generating messages to the user relating to the status of the control system in general and to the status of devices connected thereto.

Abstract: A control system for controlling a plurality of medical devices. The control system includes a controller that receives select and control commands from an input device. The controller compares the select commands and control commands to corresponding lists of commands. The controller provides an output signal to control the medical device if there is a match between the commands and the lists of commands.

Abstract: A control system for selecting and operating one of a plurality of operating room devices from a single input source, the system includes a master controller that has a voice control interface and can route control signals. The system additionally may include a plurality of slave controllers to provide expandability of the system. Also, the system may generate messages to the user relating to the status of the control system in general and to the status of devices connected thereto.

Abstract: A distributed voice recognition system and method for obtaining acoustic features and speech activity at multiple frequencies by extracting high frequency components thereof on a device, such as a subscriber station and transmitting them to a network server having multiple stream processing capability, including cepstral feature processing, MLP nonlinear transformation processing, and multiband temporal pattern architecture processing. The features received at the network server are processed using all three streams, wherein each of the three streams provide benefits not available in the other two, thereby enhancing feature interpretation. Feature extraction and feature interpretation may operate at multiple frequencies, including but not limited to 8 kHz, 11 kHz, and 16 kHz.

Abstract: The present invention pertains to control systems and provides a run time configurable control system for selecting and operating one of a plurality of operating room devices from a single input source, the system comprising a master controller having a voice control interface and means for routing control signals. The system additionally may include a plurality of slave controllers to provide expandability of the system. Also, the system includes output means for generating messages to the user relating to the status of the control system in general and to the status of devices connected thereto.

Abstract: A medical system that can be used to perform a surgical procedure. The system includes a network gateway that can retrieve remotely located patient data and display the data on a monitor at the surgical site.

Abstract: The present invention pertains to control systems and provides a run time configurable control system for selecting and operating one of a plurality of operating room devices from a single input source, the system comprising a master controller having a voice control interface and means for routing control signals. The system additionally may include a plurality of slave controllers to provide expandability of the system. Also, the system includes output means for generating messages to the user relating to the status of the control system in general and to the status of devices connected thereto.