Patents by Inventor Charles D. Fico

Charles D. Fico has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for improvements to pre-processing of data for forecasting
    Patent number: 11968327
    Abstract: An on-premises system for pre-processing data for forecasting according to an embodiment includes at least one processor and at least one memory having a plurality of instructions stored thereon that, in response to execution by the at least one processor, causes the on-premises system to receive a request to forecast contact center data using a cloud system, determine a first number of interactions per unit of time for a source interval, determine a second number of units of time in a destination interval, and determine a third number of interactions in the destination interval based on the first number of interactions per unit of time for the source interval and the second number of units of time in the destination interval.
    Type: Grant
    Filed: May 24, 2023
    Date of Patent: April 23, 2024
    Assignee: Genesys Cloud Services, Inc.
    Inventors: Chitra Gopalan, Stefan Brinton, Vikas Srivastava, Charles D. Fico
  • SYSTEM AND METHOD FOR IMPROVEMENTS TO PRE-PROCESSING OF DATA FOR FORECASTING
    Publication number: 20230300248
    Abstract: An on-premises system for pre-processing data for forecasting according to an embodiment includes at least one processor and at least one memory having a plurality of instructions stored thereon that, in response to execution by the at least one processor, causes the on-premises system to receive a request to forecast contact center data using a cloud system, determine a first number of interactions per unit of time for a source interval, determine a second number of units of time in a destination interval, and determine a third number of interactions in the destination interval based on the first number of interactions per unit of time for the source interval and the second number of units of time in the destination interval.
    Type: Application
    Filed: May 24, 2023
    Publication date: September 21, 2023
    Inventors: Chitra Gopalan, Stefan Brinton, Vikas Srivastava, Charles D. Fico
  • System and method for improvements to pre-processing of data for forecasting
    Patent number: 11700328
    Abstract: An on-premises system for pre-processing data for forecasting according to an embodiment includes at least one processor and at least one memory having a plurality of instructions stored thereon that, in response to execution by the at least one processor, causes the on-premises system to receive a request to forecast contact center data using a cloud system, determine a first number of interactions per unit of time for a source interval, determine a second number of units of time in a destination interval, and determine a third number of interactions in the destination interval based on the first number of interactions per unit of time for the source interval and the second number of units of time in the destination interval.
    Type: Grant
    Filed: August 3, 2022
    Date of Patent: July 11, 2023
    Assignee: Genesys Cloud Services, Inc.
    Inventors: Chitra Gopalan, Stefan Brinton, Vikas Srivastava, Charles D. Fico
  • SYSTEM AND METHOD FOR IMPROVEMENTS TO PRE-PROCESSING OF DATA FOR FORECASTING
    Publication number: 20230091036
    Abstract: An on-premises system for pre-processing data for forecasting according to an embodiment includes at least one processor and at least one memory having a plurality of instructions stored thereon that, in response to execution by the at least one processor, causes the on-premises system to receive a request to forecast contact center data using a cloud system, determine a first number of interactions per unit of time for a source interval, determine a second number of units of time in a destination interval, and determine a third number of interactions in the destination interval based on the first number of interactions per unit of time for the source interval and the second number of units of time in the destination interval.
    Type: Application
    Filed: August 3, 2022
    Publication date: March 23, 2023
    Inventors: Chitra Gopalan, Stefan Brinton, Vikas Srivastava, Charles D. Fico
  • System and method for improvements to pre-processing of data for forecasting
    Patent number: 11438458
    Abstract: An on-premises system for pre-processing data for forecasting according to an embodiment includes at least one processor and at least one memory having a plurality of instructions stored thereon that, in response to execution by the at least one processor, causes the on-premises system to receive a request to forecast contact center data using a cloud system, determine a first number of interactions per unit of time for a source interval, determine a second number of units of time in a destination interval, and determine a third number of interactions in the destination interval based on the first number of interactions per unit of time for the source interval and the second number of units of time in the destination interval.
    Type: Grant
    Filed: September 14, 2021
    Date of Patent: September 6, 2022
    Assignee: Genesys Cloud Services, Inc.
    Inventors: Chitra Gopalan, Stefan Brinton, Vikas Srivastava, Charles D. Fico